Unit 301 Promote Communication In Health And Social Care
1.1 Identify the different reasons people communicate
People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported. * Communication is a tool with which influence can be exercised on others. * Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. * Communication is vital for seeking and providing info.
* We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. * Communication is crucial for developing positive relationships. * Communication allows ideas to be conveyed clearly and succinctly. * It is a process by which two or more people exchange ideas, facts, feeling or impressions in a ways that each gains a common understanding of message.
1.2 Explain how communication affects relationships in the work setting?
Communication is a relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any level. At the most extreme can create conflict. Positive communication skills like listening, open ended questions, calm tone of voice and “I” statements help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can...
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