Project Report on the Study of Organisational Structure and Customer Satisfaction Survey by Jyoti Punj Prakash

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This study is not the work of individual but a number of persons who directly or indirectly helped me in its preparation. So, I wish to express great fullness to all those who have helped & assisted use in given final shape to this report.

First of all, I would like to express my deep sense of gratitude to my Coordinator MR. M.I.HASAN for his affectionate guidance all along the period of my study in the institute. Which I extracted from his inspirational speech delivered on some occasion.

I am deeply indebted to my guide Mr. M.P.SINGH, Dept. of Business Management, Magadh University for his kind advice, encouragement, support & proper guidance during the course of preparation of this report.

I wish to express my deep sense of gratitude to MR. PAWAN KUMAR SINGH, Territory Finance Manager, Escort Ltd, Area office GAYA for his tremendous support in mastering fact & figures. Really he had been torch during the period of my work for me.

Last but not least, most of all gratitude & honour assure to my parent, guardian, staff & all my friends for their unfailing and support during exhausting period of this work. No words can express my feelings for them and for sacrifices they have made.



In the partial fulfilment of the requirement for the award of B.B.M from Magadh University. A student has to undergo vocational training for 30 days in any business organisation. For a student of professional course like B.B.M actual hand on experience in an appropriate market environment is essential before their training could be considered complete.

I had an opportunity to undergo thirty days training through a survey on the proposition “THE STUDY OF ORGANISATIONAL STRUCTURE & CUSTOMER SATISFACTION SURVEY ’’

I have tried my best to...
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