Project Report on Customer Satisfaction at Oriental Bank

Topics: Bank, Banks of India, Government-owned banks in India Pages: 44 (8075 words) Published: July 30, 2013
A

REPORT ON THE

“CUSTOMER SATISFACTION”
AT
“ORIENTAL BANK OF COMMERCE”, BHADRAK, ODISHA, PIN- 756100

A report Submitted in partial fulfillment of the requirement for the Award of the degree of
Master of Business Administration

Submitted by

Mr. Chandrakanta Panigrahi
MBA (BA), TRI- IV
ROLL NO- 07

UNDER THE GUIDANCE OF

Prof. Dr. kirti Gupta
[pic]

INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP
DEVELOPMENT
BHARATI VIDYAPEETH UNIVERSITY
PUNE
*2008-2010*
[pic]

Bharti vidyapeeth university, Pune

[pic]

Institute of Management and Entreprenuership Development,
Paud Road, Erandwane
pune-38

CERTIFICATE OF COMPLETION

This is to certify that Mr. Chandrakanta Panigrahi is a bonafide student, Roll No. :-07 of MBA (BA) program of the university in this institute for the year 2008-10. As a part of the University curriculum, the student has completed the project report titled “CUSTOMER SATISFACTION” at “ORIENTAL BANK OF COMMERECE”.

The project report is prepared by the student under the guidance of Dr. Kirti Gupta.

(Teacher Guide) Program Co-ordinator Director

Date:

Place:

PREFACE

Summer training is a very important part of an MBA (BA) curriculum. It provides an optimistic iconography for ‘Future’ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice.

I undertook two months training programme at Oriental Bank of Commerce (Bhadrak) and worked on the project “Customer Satisfaction at OBC “. This report is the knowledge acquired by me during this period of training.

ACKNOWLEDGEMENT

Before I get into the depth of the thing, I would like to add a few heartfelt words for the people who at various stages of the project development helped me by their valuable guidance.

First and foremost I would like to pay my sincere gratitude which I owe to Mrs. HEMA MIRZI (course coordinator), and Dr. KIRTI GUPTA (project guide), for their valued help and guidance which they gave me when I needed it the most. It was only due to their sincere help and efforts that I was able to end up with this project.

I owe special thanks to Dr.NITIN NAIK, Director of “INSTITUTE OF MANAGEMENT & ENTREPRENEURSHIP DEVLOPMENT,” Pune and Mr. PRADEEP KUMAR PANDA (Branch Manager, Bhadrak) for his valuable co-operation and guidance in completing the project work.

Last but not the least; I would like to pay our gratitude to my PARENTS, without their help and blessing I can’t take a single step in right direction.

Chandrakanta Panigrahi

Roll No. :-07, MBA (BA)

DECLARATION

I Chandrakanta Panigrahi, a student of “INSTITUTE OF MANAGEMENT & ENTREPRENEURSHIP DEVLOPMENT”, Pune, and session (2008-10) bearing Roll No.:-07of MBA (BA) and University PRN no.:- 800001258, hereby declare that the project report entitled “CUSTOMER SATISFACTION” (ORIENTAL BANK OF COMMERCE.) is the outcome of my own work and the same has not been submitted to any college for the award.

Date:

Place: (Chandrakanta Panigrahi)

INDEX

|S.NO. | CHAPTERS |PAGE NO....
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