University of Phoenix
Mr Gary Reinke
11th November, 2006
This paper is the integration of the Project Plan Overview, the Task and Risk Management and the Project Forecast Plan. The GuestWare project is a unique Customer Relationship Management (CRM) software solution designed specifically for the lodging industry to build customer loyalty and guest satisfaction.
Project Plan Overview
Project management is a well organized and planned one-time effort to accomplish a specific goal. Managing projects plays a crucial part in the ongoing success of an organization. Organizations that are able to efficiently and effectively manage projects are those that are profitable in the long-term. One of the most important factors for a successful project is having a well developed project plan. In order to manage a successful project a number of factors have to be included such as: planning, implementation, controlling, team-work, evaluation and maintenance. Further, estimating costs, schedules and risks management in the project is crucial.
OmKara Corporation is the owner of nine economy and midscale segment hotel/motels, which are located and operated in Tennessee. The current operation environment for the hotel/motel remains a challenging proposition as demand continues to slow. The OmKara Corporation has decided to implement a GuestWare software program to manage guest recognition, rapid response and incident tracking processes. GuestWare is a program that helps hotel/motel operators to deliver outstanding quality services to improve guest satisfaction.
The Corporation is attempting to enhance guest experience in order to deliver better value to the guests that will lead to loyal guests, lower operating costs and increase revenue. The existing system is manual such as comment cards that are subject to interpretation and are not completed by a number of guests. The GusetWare system will replace the manual system.... [continues]
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