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PROJECT REPORT
ON
TOTAL QUALITY MANAGEMENT IN GROWING TELECOM INDUSTRY

SUBMITTED BY:
SANJAY KUMAR YADAV
MBA
ENROLLMENT NO. : 101972516
[ MS - 100]

[pic]
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI
YEAR -2012
CERTIFICATE OF ORIGINALITY

This is to certify that the project titled “TOTAL QUALITY MANAGEMENT IN GROWING TELECOM INDUSTRY” is an original work of the student and is being submitted in partial fulfillment for the award of the Master’s Degree in Business Administration of Indira Gandhi National Open University. This report has not been submitted earlier either to this University or to any other University/ Institution for the fulfillment of the requirement of a course of study.

SIGNATURE OF SUPERVISORSIGNATURE OF STUDENT

Place :Place :
Date : Date :
ACKNOWLEDGEMENT

I would like to express my deep sense of gratitude to the respectable guide distinguished personalities for their precious suggestions and encouragement during the project.

The experience which is gained by me during this project is essential for me at this turning point of my career.

I am also thankful to my project guide Mr.Amit Saxena, for providing the opportunity to carry out this project under his guidance. I am also thankful to him for his kind guidance and suggestions at every step in the preparation of this project.

Last but not the least I would like to thank family members for their constant support.

SANJAY KUMAR YADAV
MBA
DECLARATION

I SANJAY KUMAR YADAV hereby declare that the following project report titled “TOTAL QUALITY MANAGEMENT IN GROWING TELECOM INDUSTRY” is my original authentic work.

The project was undertaken as a part of the course curriculum of MBA programme, IGNOU. This has not been submitted to any other examination body earlier.

Date :Signature
Place : BhopalSANJAY KUMAR YADAV

CONTENTS

|Chapter No. |Title |Page No. | |CHAPTER - I |INTRODUCTION |1 | |CHAPTER – II |INDUSTRY PROFILE AND QUALITY STANDARD IN THE INDUSTRY |11 | |CHAPTER – III |COMPANY PROFILE |40 | |CHAPTER – IV |OBJECTIVES OF THE STUDY |48 | |CHAPTER – V |RESEARCH METHODOLOGY |50 | | |TYPES OF RESEARCH | | | |RESEARCH DESIGN | | | |TYPES & SOURCES OF DATA | | | |SAMPLE DESIGN | | | |SAMPLE SIZE | | | |TOOLS OF ANALYSIS | | | |LIMITATIONS | | |CHAPTER – VI |DATA ANALYSIS & INTERPRETATION...
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