Project on Pnb
CUSTOMER SATISFACTION
AT
[pic]
PUNJAB NATIONAL BANK
SUPERVISOR SUBMITTED BY
Dr. Suhasini Parashar Anuja
(Head, Deptt. Of BBA (B&I)
Business Administration) 5th Semester
Enrollment No: 0051491807
SESSION: 2007 - 2010 MAHARAJA SURAJMAL INSTITUTE (AFFILIATED BY GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY) C-4 JANAK PURI, NEW DELHI-110058.
CERTIFICATE
This is to certify that project titled ‘Customer satisfaction at PNB ’ is prepared by Anuja is being Submitted for the partial fulfillment of the Master’s degree in Business Administration Programme at Maharaja Surajmal Institute, Guru Gobind Singh Indraprastha University, Delhi. He has successfully completed the project under my constant guidance and support.
Signature of the Project Guide
(Dr, Suhasini Parashar) Anuja BBA 5th sem.
PREFACE
Summer training is a very important part of an MBA curriculum. It provides an optimistic iconography for ‘Future’ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice.
I undertook two months training programme at Punjab National Bank (Nangloi) and worked on the project “Customer Satisfaction at PNB “. This report is the knowledge acquired by me during this period of training.
AT
[pic]
PUNJAB NATIONAL BANK
SUPERVISOR SUBMITTED BY
Dr. Suhasini Parashar Anuja
(Head, Deptt. Of BBA (B&I)
Business Administration) 5th Semester
Enrollment No: 0051491807
SESSION: 2007 - 2010 MAHARAJA SURAJMAL INSTITUTE (AFFILIATED BY GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY) C-4 JANAK PURI, NEW DELHI-110058.
CERTIFICATE
This is to certify that project titled ‘Customer satisfaction at PNB ’ is prepared by Anuja is being Submitted for the partial fulfillment of the Master’s degree in Business Administration Programme at Maharaja Surajmal Institute, Guru Gobind Singh Indraprastha University, Delhi. He has successfully completed the project under my constant guidance and support.
Signature of the Project Guide
(Dr, Suhasini Parashar) Anuja BBA 5th sem.
PREFACE
Summer training is a very important part of an MBA curriculum. It provides an optimistic iconography for ‘Future’ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice.
I undertook two months training programme at Punjab National Bank (Nangloi) and worked on the project “Customer Satisfaction at PNB “. This report is the knowledge acquired by me during this period of training.