Project on Pnb

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  • Topic: Banks of India, Bank, Government-owned banks in India
  • Pages : 40 (8980 words )
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  • Published : March 12, 2013
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CUSTOMER SATISFACTION

AT
[pic]

PUNJAB NATIONAL BANK

SUPERVISOR SUBMITTED BY

Dr. Suhasini Parashar Anuja

(Head, Deptt. Of BBA (B&I)

Business Administration) 5th Semester

Enrollment No: 0051491807

SESSION: 2007 - 2010 MAHARAJA SURAJMAL INSTITUTE
(AFFILIATED BY GURU GOBIND SINGH
INDRAPRASTHA UNIVERSITY)
C-4 JANAK PURI, NEW DELHI-110058.

CERTIFICATE

This is to certify that project titled ‘Customer satisfaction at PNB ’ is prepared by Anuja is being Submitted for the partial fulfillment of the Master’s degree in Business Administration Programme at Maharaja Surajmal Institute, Guru Gobind Singh Indraprastha University, Delhi. He has successfully completed the project under my constant guidance and support.

Signature of the Project Guide
(Dr, Suhasini Parashar) Anuja BBA 5th sem.

PREFACE

Summer training is a very important part of an MBA curriculum. It provides an optimistic iconography for ‘Future’ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice. I undertook two months training programme at Punjab National Bank (Nangloi) and worked on the project “Customer Satisfaction at PNB “. This report is the knowledge acquired by me during this period of training.

FEATURE OF THIS REPORT:

Several features of this report are designed to make it particularly easy for professionals and students to understand the customer’s perception about the financial products and services offered by the bank.

STRUCTURE:

An empirical field approach complementing the text is followed

EMPIRICAL APPROACH:

This report presents highly technical subject matter without complex formulas by using a balance of text and figures. The approximately 20 figures accompanying the text provide a visual and intuitive opportunity for understanding the material.

HIGHLIGHTED POINTS:

Important points are highlighted at appropriate places to stress their importance.

APPENDIXES:

The appendixes are intended to provide quick reference material or a review of materials needed to understand the concepts discussed in this report.

ACKNOWLEDGEMENT

A Project usually falls short of its expectations unless guided by the right person at the right time. This Project would not have completed without the direct or indirect help and guidance of such luminaries in Punjab National bank. They provided us with the necessary resources and an environment conducive for healthy learning and training. They provided us with the required amount of freedom to exercise our skill under their able guidance. At the outset, I would like to take this opportunity to gratefully acknowledge the very kind and patient guidance and encouragement I have received from our Project Guide Mr. Pramod Kumar Bhatia (Customer Care Officer) and Mr. HARISH SAIGAL (BRANCH MANAGER) throughout their critical evaluation and suggestion at every stage of the Project, this report could never have reached its present form.

I would be failing in my duties if I forget to mention the name of Dr. Suhasini Parashar (Project Guide, msi) for her unconditional support during the course of the project. I would...
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