Project on Oriental Insurance

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REPORT ON JOB SATSIFACTION OF THE EMPLOYEES OF ORIENTAL LIFE INSURANCE

TABLE OF CONTENTS Citizen's Charter .................................................................................................... 4 THE ORIENTAL INSURANCE COMPANY LIMITED ................................................... 6 Management......................................................................................................... 9 Popular Policies ..................................................................................................... 9 Rural Insurance Policies ...................................................................................... 10 Human Resource Management .......................................................................... 11 FEATURES… ......................................................................................................... 12 HR PROCESS ........................................................................................................ 12 JOB SATISFACTION .............................................................................................. 13 HISTORY............................................................................................................... 14 Importance to Worker and Organization ............................................................ 15 Creating Job Satisfaction ..................................................................................... 16 FACTORS INFLUENING JOB SATISFACTION .......................................................... 17 THEORIES OF JOB SATISFACTION ........................................................................ 22 DETERMINANTS OF JOB SATISFACTION .............................................................. 24 Nature of job: ...................................................................................................... 26 Measuring job satisfaction .................................................................................. 28 JOB SATISFACTION AND EMOTIONS ................................................................... 29 CONSEQUENCES OF JOB SATISFACTION .............................................................. 30 Workers' Roles in Job Satisfaction ...................................................................... 33 Job Satisfaction and Customer Satisfaction ........................................................ 34 Assuring Job Satisfaction..................................................................................... 34 BIBLIOGRAPHY .................................................................................................... 35

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REPORT ON JOB SATSIFACTION OF THE EMPLOYEES OF ORIENTAL LIFE INSURANCE

CITIZEN'S CHARTER
Our Mission: • To develop general insurance business in the best interest of the community. • To provide financial security to individuals, trade and commerce by offering insurance products and service of high quality at affordable cost.

Our Values: • Highest priority to customer needs. • High standards of public conduct • Transparency in operations.

Our Commitment: TO THE CITIZENS WE WILL • in areas coming within competence of GIC respond to all commercially viable general insurance requirements of the citizens, not hitherto available within three months from the date on which such a demand is received. • In areas covered by tariff, appropriate proposals will be submitted to the Tariff Advisory Committee with appropriate comments within two months. • continue to provide customized insurance products for weaker sections of the society at affordable price within six months of receipt of a request for a specific type of cover. Page | 4

REPORT ON JOB SATSIFACTION OF THE EMPLOYEES OF ORIENTAL LIFE INSURANCE

• establish customer information counters at all regional centers by December, 1997 and computerize these centers by March, 1998. These computerized centers will be extended to divisional offices in...
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