Project Management and Operational Readiness

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Operational readiness is the key success factor for project management

In many studies and reports, project successes tend to be measured against the prescribed schedule, cost and performance. In reality, project success measurement should be against projects constraints and the operational readiness status of the business environment. The combination of the two will assist in efficiently using the product or service as intended.

What is operational readiness?

In definition, operational readiness is a support and integral tool between the project management environment and the business environment. It is a support tool for a project manager to utilise in the business environment for effective change management.

Its main function is to prepare the business environment to achieve the desired benefits by using the best management practices for the identified risks and changes required.

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(See Figure 1 above):GPM readiness indicator tool

The GPM readiness tool on the left assists in indicating the READINESS status in the business environment resources (human, information, financial and physical resources).

Is the business ready for the project, or is the project ready for the business?

The answer to this question should be “yes”, going both ways to guarantee a successful project.

The “yes” would mean that the project has been delivered according to specification and the business environment resources have been prepared to accept the changes.

The benefits of using operational readiness are as follows:
• Detecting the changes that are not planned;
• Predicting and capturing the impact of change; and
• Understanding the risks related to the change.

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Operational readiness manages and integrates changes from both environments to ensure compatibility when the project is fully rolled out (see Figure 2 above).

Alternatively, if the answer is “no” to either way of the question, then the project will...
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