Program Evaluation as a Key Tool in Health and Human Services

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Program Evaluation as a Key Tool in Health and Human Services

Maria Delos Angeles Mora

HCA460 Research Methods in Health and Human Services

Professor TyKeysha Boone

April 22, 2013

Program Evaluation as a Key Tool in Health and Human Services

In this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality. As lots of information is available to be used in a hypothetical evaluation. The American Red Cross is my selection due to that I worked with them for several years as a voluntary and telephonic representative to answer incoming calls that needed to be checked for different parts of the United States and commonwealth territories.

The fundamental Principles of the Global Red Cross Network are based on humanity- the Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors-in its international and national capacity-to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, and cooperation lasting peace amongst all peoples, impartiality-it makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress, neutrality- In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature, independence-since the Red Cross is considered is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles, voluntary service-is a voluntary relief movement not prompted in any manner by desire for gain, unity-is there is a Red Cross society in any one country no one can be turned out as it may be open to all. It must carry on its humanitarian work throughout its territory, and universality-as the Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.

In the continuing effort to improve human service programs, funders, policymakers, and service providers are increasingly recognizing the importance of rigorous program evaluations. They want to know what the programs accomplish, what they cost, and how they should be operated to achieve maximum cost-effectiveness. They want to know which programs work for which groups, and they want conclusions based on evidence, rather than testimonials and impassioned pleas. This paper lays out, for the non-technician, the basic principles of program evaluation design. It signals common pitfalls, identifies constraints that need to be considered, and presents ideas for solving potential problems. These principles are general and can be applied to a wide range of human service programs. We illustrate these principles here with examples from programs for vulnerable children and youth. Evaluation of these programs is particularly challenging because they address a wide diversity of problems and possible solutions, often include multiple agencies and clients, and change over time to meet shifting service needs. It is very important to follow the steps in selecting the Appropriate Evaluation Design. The first step in the process of selecting an evaluation design is to clarify...
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