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Program Evaluation as a Key Tool in Health and Human Services

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Program Evaluation as a Key Tool in Health and Human Services
Program Evaluation as a Key Tool in Health and Human Services

Maria Delos Angeles Mora

HCA460 Research Methods in Health and Human Services

Professor TyKeysha Boone

April 22, 2013

Program Evaluation as a Key Tool in Health and Human Services

In this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality. As lots of information is available to be used in a hypothetical evaluation. The American Red Cross is my selection due to that I worked with them for several years as a voluntary and telephonic representative to answer incoming calls that needed to be checked for different parts of the United States and commonwealth territories.

The fundamental Principles of the Global Red Cross Network are based on humanity- the Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors-in its international and national capacity-to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, and cooperation lasting peace amongst all peoples, impartiality-it makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress, neutrality- In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature, independence-since the Red Cross is considered is independent. The

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