Productivity and Instructor Explanation

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1.| Question :| Which of the following is not a characteristic that distinguishes services from goods? |
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| Student Answer:| | Service jobs are unskilled (page 8-9) | | | | A service is intangible |
| | | Services are perishable |
| | | Services are heterogeneous |
| | | None of the above |
| Instructor Explanation:| Many service jobs are highly skilled such as physician, attorney, airline pilot, OSCM instructor, etc.| |
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| Points Received:| 0 of 2 |
| Comments:| |
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2.| Question :| Doing something at the lowest possible cost is called: ________________. |
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| Student Answer:| | Effectiveness |
| | | Efficiency |
| | | Productivity |
| | | Evaluation |
| | | Application |
| Instructor Explanation:| Efficiency is defined on page 11 of the textbook.| |
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| Points Received:| 2 of 2 |
| Comments:| |
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3.| Question :| The Goods-Services Continuum consists of which set of the following categories?|
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| Student Answer:| | No goods, some goods, even mix, some service, no service | | | | Pure goods, core goods, core services, pure services (page 9) | | | | No service, some service, good service, excellent service | | | | Self-service, help desk service, face-to-face service, service-with-a-smile | | | | None of the above |

| Instructor Explanation:| See exhibit 1.4. B is the correct answer.| |
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| Points Received:| 2 of 2 |
| Comments:| |
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4.| Question :| Which of the following are defined as core goods? |
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| Student Answer:| | Chemicals |
| | | Airlines |
| | | Data storage systems |
| | | Hotels |
| | | None of the above |
| Instructor Explanation:| See exhibit 1.4. C is the correct answer.| |
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| Points Received:| 2 of 2 |
| Comments:| |
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5.| Question :| Which of the following is not listed in the text as jobs in OSCM? |
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| Student Answer:| | Department store manager |
| | | Project manager |
| | | Hospital administrator |
| | | Call center manager |
| | | Chief Information Officer |
| Instructor Explanation:| Typical management and staff jobs in operations and supply chain management do not list the chief information manager.| |
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| Points Received:| 2 of 2 |
| Comments:| |
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6.| Question :| The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio? |

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| Student Answer:| | 1.000 |
| | | 1.428 |
| | | 0.700 |
| | | 0.411 |
| | | None of the above |
| Instructor Explanation:| Answer A is 900 units divided by 900 hours equals 1.0 units per hour.| |
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| Points Received:| 2 of 2 |
| Comments:| |
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7.| Question :| A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following? |
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| Student Answer:| | Cost or price |
| | | Focus |
| | | Automation |
| | | Straddling |
| | | Activity-system mapping |
| Instructor Explanation:| Cost or Price is one of the competitive dimensions mentioned in the text on page 25.| |
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| Points Received:| 2 of 2 |
| Comments:| |
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8.| Question :| When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider? |
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| Student Answer:| | Technical liaison |
| | | Learning curve |
| | | Competitor's product performance |
| | | Production lot-size |
| | | Total quality management |
| Instructor Explanation:| Technical liaison and support. A supplier may be expected to provide technical...
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