Process Improvement in Tcs

Topics: Management, ISO 9000, Strategic business unit Pages: 8 (1910 words) Published: November 8, 2010
1.The Tata Group
Tata companies operate in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. They are, by and large, based in India and have significant international operations. The total revenue of Tata companies, taken together, was $70.8 billion (around Rs325, 334 crore) in 2008-09, with 64.7 per cent of this coming from business outside India, and they employ around 357,000 people worldwide. The Tata name has been respected in India for 140 years for its adherence to strong values and business ethics. Each group company has the Tata ethics, the Mission, the Tata code of conduct and a strong corporate governance board at the center. The mission of the group is to attain leadership through business excellence in the sectors they operate in, while upholding values and integrity, to improve the quality of life of the communities the companies serve. The group is driven by five core values . These are Integrity: To conduct the business fairly, with honesty and transparency. Everything done must stand the test of public scrutiny. Understanding: Be caring, show respect, compassion and humanity for colleagues and customers around the world, and always work for the benefit of the communities being served Excellence: Constantly strive to achieve the highest possible standards in the day-to-day work and in the quality of the goods and services provided. Unity: Work cohesively with colleagues across the group and with customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation. Responsibility: Continue to be responsible, sensitive to the countries, communities and environments. Ensuring that what comes from the people goes back to the people many times over. The Tata Code of Conduct is a comprehensive document that serves as the ethical road map for Tata employees and companies, and provides the guidelines by which the group conducts its businesses. It prescribes ethical principles on transparency, respect and ethical business approach. It has clauses on various topics including national interest, financial reporting, health safety and environment, political non-alignment and similar fields. The company also has a very strong and responsible board of directors with 3 board committees which ensures transparency.

Fig 1. Guiding Principles of Tata Group
2.Evolution of TCS
The evolution of TCS can be classified into three phases, namely the credibility, scale and leadership phases. •Credibility phase (1970-1990): TCS started off as the Tata Computing Centre in 1968, which had offering computer services to the Tata Group companies as its sole purpose. The company slowly started venturing out and servicing other companies. The turning point came when the company bagged the Burroughs computers deal. This was the company’s first international order and soon more orders from abroad came by. The idea of off shoring and the ability of the company to provide services from remote locations were born. •Scale (1990-2004): In 1981, TCS set up India's first software research and development center, the Tata Research Development and Design Center (TRDDC). The first client-dedicated offshore development center was set up for Compaq (then Tandem) in 1985.In 1989; TCS delivered an electronic depository and trading system called SECOM for SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian IT company. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock Exchange (JSE). TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired[10].In the early 1990s, the Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory model for Y2K conversion and developed software tools which...
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