Process Improvement

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UNIVERSITY OF MALAWI

COLLEGE OF MEDICINE PROCESS IMPROVEMENT SUBMITTED BY : Group 7
Burton Saiwala 201250051880 Chetimilia Phiri 201250051878 Ephraim Kaputalambwe201250051826 Khumbo Chilemba201250051813

Naomi Lanjeni201250051838
Naomie Mkandawire201250051853 Tiwonge Kalua201250051822

MODULE CODE : HM 308
LECTURE : Chris Makwelo

DUE DATE : 30th November 2012

TABLE OF CONTENTS
Acronyms
Introduction
Defining a process
Measurement for process improvement
Analyzing causes of variation
Plan
Implementation
Study
Action
Conclusion
Reference

ACRONOMY
AEHO………………..Assistant Environmental Health Officer BCG………………….Bacilli Carmet Gualline
BP……………………Blood Pressure
HIV…………………..Human Immune deficiency Virus
HSA………………….Health Surveillance Assistant
MOH…………………Ministry of Health
MP……………………Member of Parliament
TQM…………………Total Quality Management
WHO…………………World Health Organization

1.0 Introduction
A process is the arrangement of tasks that are performed together in order to provide an output that satisfies the customer needs. The value and the quality of output that satisfies the customer depend on the correct performance of the tasks and the availability of resources. Therefore, it is important for workers to understand the whole process they are engaged in (project guide 2002). Process improvement involves improving work processes basing on data in order to have quality products for customers. Different models are used to improve the process, for example, the Seven Steps, Total Quality Improvement (TQM) and Six Sigma. This paper will focus on the use of the seven step method at Namalimwe Community Hospital where there is a low coverage of postnatal follow up by 40% while the recommended set of standard is 100%.Therefore we want to raise the postnatal follow at Namalimwe hospital from 40% to 100% by June 2013.For this to be a achieve, the whole processes of the postnatal follow up will be outlined and the actual cause will be selected and addressed. The Seven Steps model will help the in charge at Namalimwe Community hospital to improve postnatal process by a dressing the actual problems basing on data. Judice R. indicated that the seven step model used in the process improvement helps to analyze, interpret and address problems through the use of routine and timely collected data. Seven steps of task starts by defining the problem, then measuring the process improvement and analysis of causes which is followed by Plan, Do, Study and Act.

The in charge is responsible for selecting the team; members may be of various ranks or coming from different departments depending on the nature of process. In this case, the safe mother hood coordinator, nurse, clinician, Environmental Health officer and Health Surveillance Assistant are chosen in the team. The first assignment of the team is to revisit the aim. Step by Step Guide for Process Improvement also outlines those members of the team has the responsibility in carrying out activities like collection and analysis of data.

2.0 DEFINING THE PROCESS
The process that will be outlined is the postnatal process.
2.1 Postnatal process
When the team has been choosen, there is a need to Identify and outline the postnatal process, at...
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