process consultation
Book Review
Process Consultation Revisited –
Building the Helping Relationship
By Edgar H. Schein
The book Process Consultation Revisited - Building the Helping Relationship* by Edgar H. Schein describes how consultants can create a helpful relationship with a client. Edgar Schein is the Sloan Fellows Professor of Management Emeritus and senior lecturer at MIT’s Sloan School of Management. He is also the editor of Reflections, the journal of the Society of Organizational Learning.
His first book on Process Consultation was written in 1969 and updated with Process Consultation - volume II in 1987. His decades of consulting, study and writing have resulted in what I believe is the most helpful book ever written about business consulting. It not only provides profound insights for consultants, it is useful for anyone who assists others in attempting to solve their complex problems. It is particularly useful for supervisors and managers who routinely are attempting to assist their staff in understanding current reality and creating new direction. His other books on a variety of subjects are equally exceptional.
The following pages are selected excerpts from his book that I find of great assistance in preparing for and helping clients. His book is rich with description. Those who desire to help others help themselves in organizational learning are urged to read his book for in-depth understanding.
Process Consultation
Process Consultation (PC) is the creation of a relationship with the client that permits the client to perceive, understand and act on the process events that occur in the client’s internal and external environment in order to improve the situation as defined by the client.
*Edgar H. Schien. Process Consultation Revisited – Building the Helping Relationship. 1999, Addison-Wesley Publishing, Inc.
Focus The focus of PC is to build a relationship with your client and help them figure out what to do.
1.
Process Consultation Revisited –
Building the Helping Relationship
By Edgar H. Schein
The book Process Consultation Revisited - Building the Helping Relationship* by Edgar H. Schein describes how consultants can create a helpful relationship with a client. Edgar Schein is the Sloan Fellows Professor of Management Emeritus and senior lecturer at MIT’s Sloan School of Management. He is also the editor of Reflections, the journal of the Society of Organizational Learning.
His first book on Process Consultation was written in 1969 and updated with Process Consultation - volume II in 1987. His decades of consulting, study and writing have resulted in what I believe is the most helpful book ever written about business consulting. It not only provides profound insights for consultants, it is useful for anyone who assists others in attempting to solve their complex problems. It is particularly useful for supervisors and managers who routinely are attempting to assist their staff in understanding current reality and creating new direction. His other books on a variety of subjects are equally exceptional.
The following pages are selected excerpts from his book that I find of great assistance in preparing for and helping clients. His book is rich with description. Those who desire to help others help themselves in organizational learning are urged to read his book for in-depth understanding.
Process Consultation
Process Consultation (PC) is the creation of a relationship with the client that permits the client to perceive, understand and act on the process events that occur in the client’s internal and external environment in order to improve the situation as defined by the client.
*Edgar H. Schien. Process Consultation Revisited – Building the Helping Relationship. 1999, Addison-Wesley Publishing, Inc.
Focus The focus of PC is to build a relationship with your client and help them figure out what to do.
1.