Case Study Three: “Problems in the Computer Assembly Division”
A clear statement of the problem
As the assembly unit supervisor of a small computer manufacturing firm located in the southeast, I am in charge of a five- person operation responsible for assembling personal computers. My production goals include assembling 80 personal computers per day and ensuring 95% of these computers pass the operational inspection of the quality assurance unit. Over the past several weeks I have noticed that my team is not completing enough computers, and the average fell down to only 62 computers a day. Also, 15% of the computers assembled have been returned, as they are failing to meet the quality assurance standards. Furthermore, there is an issue with the supply parts, which I was told come in defective. There are also very serious problems associated with my subordinates. Bill and Morgan are taking advantage of time, coming to work late and taking longer lunch hours than permitted. There is also a substantial drop in the communication among the group members, as Morgan, Julie and Bill exclude Fred and Sherry from their conversations. Lastly, workers feel favoritism toward Julie and Morgan, and Sherry announced that she wants to leave because of all the infighting in the assembly unit. It all comes down to the problem relating to the performance and the morale of my work unit.
you: in charge of a 5 person operation, goal of 80PC with 95% good b.
Fred: assembles all hard drives, retired army sergeant, 16 years experience in electronics, 6 years assembling hard drives, claims to not be getting reliable parts from supplies so repairs parts self instead of waiting, has been keeping to himself c.
Bill: assembles CD ROMs and floppy disks, new out of school, first full time job, 20 years old, in assemble unit for 1 year, takes longer than permitted lunch breaks but claims to stay later, talks only to Julie and Morgan d.
Sherry: assembles mother...
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