Problem Solving

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Congratulations on choosing the ILM Level 3 Award, Certificate or Diploma in First Line Management. This Study Guide is designed to introduce you to the qualification and help you to complete your programme successfully.

The ILM Level 3 Award, Certificate and Diploma in First Line Management

Congratulations on choosing the ILM Level 3 Award, Certificate or Diploma in First Line Management.

This Study Guide is designed to provide you with information about the qualification and to help you to complete your programme successfully.

It gives you information about the work you will complete for assessment and there are also links which will give you information about the programme. Some of the information is provided to give you a background to your study and to the advantages of ILM membership, and so it is well worth following the various links to this before you look at the assessment guidelines.

Good luck with your programme: we hope that not only will you be successful on the programme, but that you will enjoy the experience and be able to do your job better so that you will enjoy your work more as a result.

List of Contents

Just click (whilst holding the Ctrl key) on any heading to go to section you need

ILM Level 3 Award in First Line Management

Assessment – Mandatory Units

Work-based AssignmentM3.01 Solving problems and making decisions

Assessment – Optional Units

ILM Level 3 Certificate in First Line Management

Assessment – Mandatory Units

Work-based AssignmentM3.01 Solving problems and making decisions

Change Management ReportM3.02 Understanding change in the workplace M3.02 Planning change in the workplace M3.04 Achieving objectives …

Assessment – Optional Units

ILM Level 3 Diploma in First Line Management

Assessment – Mandatory Units

Work-based AssignmentM3.01 Solving problems and making decisions

Change Management ReportM3.02 Understanding change in the workplace M3.02 Planning change in the workplace
M3.04 Achieving objectives …

Innovation ProjectM3.05 Writing for business
M3.06 Managing creativity and innovation …M3.07 Obtaining information …M3.08 Managing customer service

PresentationM3.09 Giving briefings …

Assessment – Optional Units

Additional Information

Background to ILM

This tells you about what ILM is and does

Structure of Qualifications

This tells you about what ILM is and does

ILM Qualifications in First Line Management

This tells you about the Level 3 qualifications: which one might be best for you and how they will help you develop your management abilities.

Optional units

This provides a list of all the optional units

Learning and improving your performance

This explains one theory about the stages in the learning process to and how to gain by both study and experience

Background

The Institute of Leadership & Management (ILM) is Europe’s largest independent leadership and management awarding body. It is works in partnership with around 2,000 centres in the UK, Ireland and across the world to provide high quality development opportunities for leaders and managers at all levels in public, private and voluntary organisations from every employment sector.

ILM has rapidly established itself as a leading source of high quality qualifications in team leading and management, to support career development and improve individual performance.

Aim and Objectives of Qualifications

The Level 3 qualifications In First Line Management are designed for first line managers who want to improve their performance in management.

There...
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