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Problem Solving

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Congratulations on choosing the ILM Level 3 Award, Certificate or Diploma in First Line Management. This Study Guide is designed to introduce you to the qualification and help you to complete your programme successfully.

The ILM Level 3 Award, Certificate and Diploma in First Line Management

Congratulations on choosing the ILM Level 3 Award, Certificate or Diploma in First Line Management.

This Study Guide is designed to provide you with information about the qualification and to help you to complete your programme successfully.

It gives you information about the work you will complete for assessment and there are also links which will give you information about the programme. Some of the information is provided to give you a background to your study and to the advantages of ILM membership, and so it is well worth following the various links to this before you look at the assessment guidelines.

Good luck with your programme: we hope that not only will you be successful on the programme, but that you will enjoy the experience and be able to do your job better so that you will enjoy your work more as a result.

List of Contents

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ILM Level 3 Award in First Line Management

Assessment – Mandatory Units

Work-based AssignmentM3.01 Solving problems and making decisions

Assessment – Optional Units

ILM Level 3 Certificate in First Line Management

Assessment – Mandatory Units

Work-based AssignmentM3.01 Solving problems and making decisions

Change Management ReportM3.02 Understanding change in the workplace M3.02 Planning change in the workplace M3.04 Achieving objectives …

Assessment – Optional Units

ILM Level 3 Diploma in First Line Management

Assessment – Mandatory...