Problem Solving

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Lesson 21

Problem-Solving Process
Overview: The Six-Step Problem-Solving Process is an easy approach to

dealing with issues and problems that face students. It is a simple, systematic way to approach a problem with clearly defined steps so that an individual or team doesn’t get bogged down in, “WHAT DO WE DO NEXT?” This lesson covers this process using a program example with a studentselected issue or problem to use the process to develop a solution. The lesson also briefly covers the Equipped for the Future Standard of Solving Problems and Making Decisions.

Time: 1 hour

Educational Goal: The objective of this lesson is for each student to (1)

Teaching Materials:

comprehend the problem-solving process, and (2) appreciate the value of what the problem-solving process can do for her.

— EFF Standard Solve Problems

Objectives: The student will…

Cognitive: — Explain the Six-Step Problem-Solving Process. — Demonstrate the use of the problem-solving process.
Affective: — Appreciate the uses of the problem-solving process. — Evaluate its effectiveness in achieving the goals.

and Make Decisions
Student Materials:
— Learner Note Taker

Skill/Standard Connections: This lesson has connection to the Tennessee KSA – Solve Problems and the EFF Standard – Solve Problems and Make Decisions. (Appendix II)
Teaching Strategy: This problems-solving lesson provides a lot of information for an hour. It covers the steps in the six-step problem-solving process. This helps the students understand the logic and required thinking behind the step-by-step process. It provides a program example of a classroom problem that used the method to select the best solution. It allows for the class to select a common issue or problem to focus on experimenting with the process. The lesson also covers the Equipped for the Future Standard of Solving Problems and Making Decisions.

Identify the six-step problem-solving process. There are two practical examples used in class to help the students understand and apply the problem-solving steps. The first example is a real-life Knox County classroom problem that the Coordinator and the students solve using the problemsolving process. The second example will be a classroom-selected one. The lesson’s main points cover the definition of the problem-solving LEARNING



Problem-Solving Process

Lesson 21

steps. The teacher then leads a brief discussion to help the students understand the intent of each step. The teacher will use the Knox County Adult Literacy classroom example connecting the appropriate steps together for clarification. The class should select a common problem and work through the process to actually get a hands-on experience of working through the process. The teacher has an option of working through the class-selected problem (1) step-by-step, along with each step of the process or (2) do it all at once later in the lesson. Finally, a brief review of EFF’s Standard helps to provide another view of the process and key performance points to make the process work.

Lesson Plan
Teaching Tip
Begin each day with a
review of the previous
day’s homework. Allow 15-20
minutes to review the homework.

Then begin the “Thought for the
Day.” Give students time to
answer the four questions. Then
discuss the “Thought for the

Homework Review: Fear of Technology
Thought for the Day

“ The wisest man I have ever known once said to me: ‘Nine out of ten people improve on acquaintance,’ and I have found his words true.” —Frank Swinnerton
Get to know others. Don’t keep yourself in a shell. You have the opportunity to teach others and to learn from others. Attention: Have you ever wanted to find an easy way to look at the prob-

lems you face and start to solve them?


A basic six-step problem-solving process can help you. This process and an understanding of the Equipped for the Future (EFF) Standard of Solve Problems...
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