Problem Solving

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BAYERO UNIVERSITY, KANO
DEPARTMENT OF BUSINESS ADMINISTRATION
FACULTY OF SOCIAL AND MANAGEMENT SCIENCE

TERM PAPER

ON:

PROBLEM SOLVING

COURSE CODE: MGT 8204
COURSE TITLE: MANAGEMENT THEORY

BY

S/NNAMEREG. NO.
1.NURUDEEN YUSUFSPS/10/MMN/00009
2.ATTAHIRU TANKO MUHAMMADSPS/09/MMN/00002
3.ABUBAKAR BASHIR TIJJANISPS/10/MMN/00004

COURSE FACILITATOR:
PROF. SAGAGI, M.

OCTOBER, 2011

PROBLEM SOLVING
Introduction:
Problem solving and decision making are important skill for business and life. Problem solving often involves decision making and decision making is especially important for management and leadership. There are processes and techniques to improve decision-making and the quality of decisions. Problem – solving and decision-making are closely linked, and each requires creativity in identifying and developing options, for which the brainstorming techniques is particularly useful. That is, using the brainstorming process to identify and develop options for problem-solving and decision-making.

APPROACHES TO PROBLEM SOLVING
There are rational approach and organic approach to problem solving:

Rational Approach to Problem Solving
People with this preference often prefer using a comprehensive and logical approach when addressing large complex matters in strategic planning with the following descriptions: 1.Define the problem

2.Examine all potential causes for the problem
3.Identify all alternatives to resolve the problem
4.Carefully select and alternative
5.Develop an orderly implementation plan to implement the best alternative 6.Carefully monitor implementation of the plan
7.Verify if the problem has been resolved or not.
a.Define the Problem: To define a problem, it involves inputs such as identifying a problem, where is the problem happening? How is it happening? When is it happening? With whom is it happening? And why is it happening? At this point, using a variety of research method will be useful. b.Examine all potential causes for the problem: In this phase it is critical to get input from other people who notice the problem and who are affected by it. Then, write down a description of the problem and in terms of what is happening, where, when, how, with whom and why. c.Identify alternative approaches to resolve the problem: At this point, it is useful to keep others involved (unless you are facing a personal or employee performance problem). Brainstorming for solutions to the problem, then, screening the ideas to find the best idea. It is critical when collecting the ideas not to pass any judgment on the ideas, just write them down as you hear them. d.Carefully select an alternative: When selecting the best alternative, it is important to consider the following; which of the approaches is the most likely to solve the problem for the long term? The most realistic approach to accomplish for now, the resources involve and if it is affordable, if there is enough time to implement the approach and the extent of risk associated wit each alternative. It should be noted that the nature of this step, in particular, in the problem solving process is why problem solving and decision-making are highly integrated. e.Develop an orderly implementation plan to implement the best alternative: This is the phase where action plan is taking place by considering the steps that should be taken to implement the best alternative to solving the problem. Deciding what system or process should be changed in such organization, for instance a new policy or procedure. Communicates the plan to those who will involve in implementing it. There should be indicators of the success of the plan. f.Carefully monitor implementation of the plan: This is done by monitoring the success indicators. In doing that the following questions should be answered. i.Are you seeing what you would expect from the indicators? ii.Will the plan be done according to...
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