University of Phoenix
Human Capital Development
May 30, 2006
Problem Solution: InterClean Inc.
"It takes a deep commitment to change and an even deeper commitment to grow." --Ralph Ellison
InterClean Inc. is an institutional and industrial cleaning and sanitation company in an $8 billion industry. The CEO knows success is no longer about selling products that clean dirt and grime, but the future is, which companies can solve problems and create solutions to industrial sanitation and cleaning issues. This solution paper looks into the issues involved with InterClean's strategy to implement this new course of commitment, opportunities, stakeholder perspectives, alternate solutions, risk assessment, and a final plan to achieve this new direction for InterClean.
Describe the Situation
Issue and Opportunity Identification
The President and CEO of InterClean, Inc., David Spencer has announced a bold strategic change to grow his company and be a market leader in a new systems based sales of cleaning products and services. In a memo written about a new strategic direction to all the InterClean employees it was announced that in six months a media blitz will begin to publicly advertise this new strategy.
The commitment needed to change the management process should have been planned
before this strategy was implemented. The two main departments, the sales force, and HR were never approached by David Spencer prior to the company announcement. The two departments were informed by memo at the same time as all the employees.
There are five issues that need to be addressed before this strategy can be achieved in the next six months. They are as follows:
1) Training and Development-the skills and competency of the existing employees of InterClean and the acquired employees of EnviroTech.
2) HR Skills Sets and Gap... [continues]
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