The business world is an ever-changing one, even for the industrial and institutional clean industry. For InterClean, Inc., they are no exception. They are on the verge of two major changes for their company: a merger with a leading competitor and the rollout of a new service-focused customer package system (where InterClean’s associates will provide more than a cleaning service to its clients – they will educate and train their clients). Examinations revealed some new avenues available for InterClean that may assist in the process in addition to providing some beneficial employee development and training programs for its employees.
Describe the Situation
Issue and Opportunity Identification
InterClean is evolving. Much like most organizations of its size, InterClean needs to keep ahead of its competitors. But, remaining a static entity in the world of institutional and industrial cleaning will only let others pass you by. To become a true leader, InterClean has developed a solution/service model that provides its clients/customers with education, training and services- all in one handy package. In addition to preparing the current crop of InterClean employees for the new image and service model, InterClean is acquiring EnviroTech (a previous competitor). Melding the two companies, while also rolling out the new service-focused model is paramount to InterClean’s success.
Stakeholder Perspectives/Ethical Dilemmas
Making the membership (in the rollout team) mandatory may not be the best approach for InterClean. Of course, there is a wonderful opportunity for InterClean to provide development and training for front-line staff. But, allowing those same individuals to volunteer, rather than be ‘forced’ to help may reveal more about their level of dedication to the company.
It is quite possible that InterClean will want to invest in transition-focused training programs for its employees. The investment may well provide an... [continues]
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