InterClean, a premier sanitation company, seeks to transform from a sales based to a service based company in order to remain competitive in the marketplace. The recent merger with EnviroTech has produced several challenges as well as opportunities for InterClean. InterClean must begin to openly communicate with all employees in order to ensure a successful merger. “Top-performing companies pay a great deal of attention to a number of common motivational factors, or needs (Dreher & Dougherty, 2001).” Steps must also be taken to fully train management and staff in order to be ready for the media blitz that is to occur in the very near future. Providing superior service will allow InterClean to achieve its goal of becoming a world leader in the sanitation industry.
Dougherty, 2001).” This creates a dilemma whereby the company must constantly actively recruit qualified employees in order to meet customer demand and increase efficiency. “Organizational capability relates to hiring and retaining competent employees and developing Issue and Opportunity Identification
Interclean is an established cleaning supply company who recently purchased the company’s competitor, EnviroTech. The company has been very successful in the past but has a new vision of becoming a full service organization. “People must come to believe that change is necessary and must commit to abandoning the status quo for an uncertain future (Dreher & Dougherty, 2001).” The reason for this change is that “clients are more and more interested in not just products, but solutions and services that will streamline their cleaning efforts in the wake of more stringent requirements for environmental safety (InterClean Scenario, 2007).”
In light of this InterClean has seen an opportunity to greatly increase its profitability by providing customers what they want. This new merger is also an opportunity for InterClean to increase... [continues]
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