"To solve organizational problems effectively requires an appropriate mindset viewing problems as opportunities or challenges and looking for solutions as opposed to placing blame, as well as developing skills in problem solving a disciplined approach to defining the problem and identifying and implementing appropriate solutions" (De Janasz, 2002, p. 2). Global Communication is a telecommunications company who is currently experiencing diminishing revenue and profits. Over a three year period, the company's stock dropped from $28 per/share to $11 per/share. The company eventually realized that they would not be able to succeed unless they made some changes to their company. The primary problem the company faced was too much competition from other telecommunications company's. With this in mind, the company decided to introduce new services through it's company and identify cost-cutting measures to increase revenue and profitability. Within this paper, I will discuss numerous components pertaining to issues the company faced, the stakeholder perspectives, ethical dilemmas and propose a solution to help the company.
Issue and Opportunity Identification
Effective communication is a major factor in the success of any company. With the lack of effective communication, problems can arise that could've been prevented. Effective communication brings and delivers knowledge to the appropriate channels. Kinicki & Kreitner states the following:
Managers need more than good interpersonal skills to effectively communicate in today's workplace. They also need to understand the pros and cons of different types of communication media and information technology. (p. 3)
The management team at Global Communications lacked effective communication by failing to communicate with its' employees. This occurred while the management team was involved in a decision making process to decide upon the future... [continues]
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