Problem Solution: Global Communications
University of Phoenix
PROBLEM SOLUTION: Global Communications
The challenges faced by Global Communications are based around management, stakeholders, and an expansion into new technologies. In order to stay competitive Global Communications will find it necessary to implement a new business strategy which will include; becoming a truly global company, creating alliances and partnerships with satellite and wireless-providers, a change in the company's set of values, and outsourcing its technical call centers. The outsourcing of the small business call centers will be providing the greatest challenges for Global Communications because of recently negotiated contracts with the Technologies Workers Union.
Global Communications must make immediate changes to become more competitive at the local level as well as on a global scale. In order for Global Communications to become more competitive, alliances will be created, expansion will be made into new markets, and many positions will be eliminated while others are created. If Global's plan is not properly communicated to all stakeholders the chance of success will minimal. The attached tables will provide a further understanding of the material about to be presented.
Situation Background (Step 1)
Global Communications competes in an industry known for rapid changing technologies and competitive pressures. The competitive pressures have been so immense that over the past three years, Global Communications' stock has decreased in value by over 60%. The decrease in the value of the stock and the increase in pressure from cable companies and other competitors have caused the stock holders to exert pressure on the leadership of Global Communication to become more competitive.
Global has created a three year plan that if executed properly will allow Global Communications to become a leader in the... [continues]
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