principles of communitcation in adult social care setting
Principles of communication in adult social care settings
1.1 People communicate to develop relationships whether they are personal or professional, to share information. To ask questions and to answer questions socially. 1.2 Building of trust and understanding between people makes it easier to get things done. Working as part of a team you need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. When working with someone who need support will want someone who is trustworthy and who is honest, can keep confidences and is committed to working in their best interest.
2.1 When we meet and talk with people, we will usually be using two language systems. We will use a verbal or spoken language, and non-verbal communication or body language. Body language is the way in which we pick up most of the messages people are trying to give us. If you don’t get an answer then to ask other colleagues or to check their care plan or ask their family.
2.2 Factors to consider are eye contacted is the person looking at you could indicate whether they are listening to you, facial expressions could also show if the person understands what you’re trying to say or talk about or whether they can hear you, are you speaking in the same language. When writing things down can the person read your writing.
2.3 Texting can be useful for short messages making arrangements or passing on information. Increasingly, people of all ages are texting, but this may be a problematic means of communication for people who have difficulties in using their hands or have visual impairment. Email and other types of electronic communication, such as voice over internet communication can be a very valuable way of people keeping in touch and sending large amounts of information, or pictures. Communication with someone whose language you do not speak needs to be undertaken using an interpreter
1.1 People communicate to develop relationships whether they are personal or professional, to share information. To ask questions and to answer questions socially. 1.2 Building of trust and understanding between people makes it easier to get things done. Working as part of a team you need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. When working with someone who need support will want someone who is trustworthy and who is honest, can keep confidences and is committed to working in their best interest.
2.1 When we meet and talk with people, we will usually be using two language systems. We will use a verbal or spoken language, and non-verbal communication or body language. Body language is the way in which we pick up most of the messages people are trying to give us. If you don’t get an answer then to ask other colleagues or to check their care plan or ask their family.
2.2 Factors to consider are eye contacted is the person looking at you could indicate whether they are listening to you, facial expressions could also show if the person understands what you’re trying to say or talk about or whether they can hear you, are you speaking in the same language. When writing things down can the person read your writing.
2.3 Texting can be useful for short messages making arrangements or passing on information. Increasingly, people of all ages are texting, but this may be a problematic means of communication for people who have difficulties in using their hands or have visual impairment. Email and other types of electronic communication, such as voice over internet communication can be a very valuable way of people keeping in touch and sending large amounts of information, or pictures. Communication with someone whose language you do not speak needs to be undertaken using an interpreter