March 6, 2012
Goldberg and Osborne’s Information Technology department handles all aspects of technology needs for the firm. This responsibility stretches from Voice-Over Internet Protocol (VOIP) telephones and computer hardware and software, to virtualized desktops and servers. The Information Technology department has a customer base of approximately 220. With each user comes a new and unique situation that needs a prompt and equally unique solution. Goldberg and Osborne routinely hire new, great talent to support the mission statement. Over the years, several Office Managers have become loose with the practices and procedures of the Information Technology department, while members of the department have become complacent. This creates a challenge to the Information Technology depart in that there is no formal written policy or program to facilitate new user creation to each of the firm’s legal systems. Currently, users submit a ticket into the web-based HelpDesk Ticketing System the firm has in place. Often times, the user leaves out most vital information, or only submits the new user’s first and last name. The goal of this program is to create a streamline, easy-to-use interface for Office Managers to quickly and efficiently create a text document with the necessary fields for the Information Technology department to create, test, and release new users. The application necessary to complete this task will be command-prompt in style, rather than providing a Graphical User Interface (GUI). A GUI, although stylish and at times helpful to the user, can be messy and lead to errors in fields. A user could accidently skip over a field entirely, submit the request for a new user, and require Information Technology to contact him or her. The goal of this command-prompt application is to slow down the user’s input to ensure accurate data is being captured. Therefore, the Goldberg and Osborne New User Creation System will display simple...
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