Pret a Manger: Management Information System a Competitive Advantage

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Title:

THE VALUE OF INFORMATION SYSTEMS ON ORGANISATIONS –

THE ADDED VALUE AND COMPETITIVE ADVANTAGE THAT SYSTEMS AND INFORMATION DELIVER TO PRET A MANGER Ltd.

Lecture: MANAGEMENT INFORMATION AND COMMUNICATIONG SYSTEMS Code: WM201 Level / Semester: MBA 2 Programme: MASTER OF BUSINESS ADMINISTRATION Subject Tutor: TREVOR SHARPE Name of Student: Juan Manuel Aristizábal Candamil Student’s Registration Number: 20971 Date of Submission: 5TH January 2012 Word Count: 3300 words Word Limit: 3500 words

JANUARY 2012 MANAGEMENT INFORMATION AND COMMUNICATION SYSTEMS

TABLE OF CONTENT

1. a. b. c. 2. a. b. 3. 4.

INTRODUCTION ................................................................................................................. 4 Brief history of technology and information ............................................................ 4 Benefits of Management Information and Communication Systems .................. 5 Development of the work and Case Study ............................................................... 7 Main content ....................................................................................................................... 8 Information Systems basic terms and definitions .................................................. 8 Case Study: Pret a Manger Ltd. .................................................................................. 9 Conclusions ..................................................................................................................... 14 References ........................................................................................................................ 16

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JANUARY 2012 MANAGEMENT INFORMATION AND COMMUNICATION SYSTEMS

Table of Graphics
Graphic 1 ..................................................................................................................................... 8

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JANUARY 2012 MANAGEMENT INFORMATION AND COMMUNICATION SYSTEMS

1. INTRODUCTION a. Brief history of technology and information Information has been used by humans for thousands of years to improve our quality of life. Since Greeks, approximately 600 years before Jesus, started to ask questions about the movement of stars and the moon to search for answers to understand the phenomena of life, the race for discovery how those bizarre forces could give advantage to the human on daily life, started over. Since then, at different ages and different paces, the humans have tried to use information, machines and systems to benefit our life; passing by the development of mathematics and astronomy of Persians, aqueducts and buildings of Romans, guns and firework of Eastern scientist, the information and technology have shaped better quality of life and have brought prosperity and sustainability to humans. However the industrial revolution in the UK brought new challenges to the management of information and development of complex systems. The challenges of human evolution developed new necessities. The Industrial Revolution in the late 17th, 18th and 19th centuries made companies start to use information and technology to develop business and fulfil people needs. But not until 20th century the complexity of markets, the trading between countries and the growing population demanded for Information Technology (IT) in a faster and efficient way as it is nowadays. The principle was started with calculators; machines used to do basic operations. But the changing world, markets, economy

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JANUARY 2012 MANAGEMENT INFORMATION AND COMMUNICATION SYSTEMS

and technology were thirsty for speed, efficacy and efficiency on their management of information. That is why around 1950‟s and 1960‟s computing systems units were developed mainly in North America and Europe in order to comply the needs of companies to manage information. Since then, according to Metcalfe‟s and Moore‟s Laws, the development of management information and communication systems has...
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