Practicum Report

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OUR LADY OF FATIMA UNIVERSITY
College of Hospitality and Management
Valenzuela City
A Hotel Practicum Report
on

MANILA PAVILION HOTEL
Located at United States Avenue, Corner Maria Orosa Street, Ermita Manila In partial fulfillment of the requirements for the course
SWEP- Supervised Work Experience Program
For a degree in
Bachelor of Science in Hotel and Restaurant Management
Submitted By:
Submitted To:
JOMAR T. PAREL, MBA
SWEP Coordinator, International & Hotel Sector
Submitted on:
October 5, 2012

Room Attendant
Manila Pavilion Hotel

TABLE OF CONTENTS

ACKNOWLWDGEMENT
I would like to thank the following individuals who gave generously of their time and their expertise to assist advice and guide me throughout my traing.

CHAPTER ONE
History of Manila Pavilion Hotel
One of the country’s pioneering hotels is the Manila Pavilion Hotel (Fig. 1). It is owned and operated by Ace sites (Phil’s) hotel corporation, a company listed on the Philippine Stock Exchange. During the year 1968, the Ace sites, formerly known as the Delgado Brothers Hotel Corporation, had an agreement with the Hilton International and opened the Manila Hilton Hotel. In 1988, Sino-I technologies limited, a Hong Kong based group, acquired majority control of Ace sites, and the Hotel was named Manila Pavilion Hotel, which was named by CIM Hotel Management.

Figure 1.The Manila Pavilion Hotel
To further attract international market, the Hotel with had made a new agreement with the Holiday Inn Worldwide, (HIWW), thus renaming the hotel as Holiday Inn Manila. In connection with the new contract, the previous contract made in March 2003 has reached its expiration and by that time the hotel was renamed as Manila Pavilion Hotel, now managed by the Ace site. In June 2004, Water Front Philippines Incorporation the Country’s largest Filipino chain of lodging establishments acquired and established its ownership and majority control over Ace sites, adding the Manila Pavilion Hotel to its hotel chains together with the Cebu City, Mac tan and Davao City’s Waterfront hotels.

Vision/ Mission
Manila Pavilion Hotels’ vision is to be the number 1 mid-market hotel in the Philippines. The hotel envisions itself to be the preferred and mid-market hotel in the Bay area by offering quality products coupled with warm, friendly and sincere service that makes happy and loyal customers. The establishment also aims to create and maintain an environmental of trust with all employees by developing and enabling them to think and act creatively and responsibly. And as a business entity, to generate a fair return on investment for all stockholders. Core Values

To achieve the company’s success and general purpose, employees are entitled to have the discipline when it comes to work, have respect with the co-workers by practicing and incorporating professionalism in the work field. Having the integrity and commitment to pursue the company’s goals and success, being a pro-active part of the company has been one of the main keys to the success of the whole establishment. Positioning Statement

We will position the hotel more towards a “Filipino friendly” hotel for leisure, business, conferences and regional events while retaining the expectations of our international clientele. Organizational Structure of the Housekeeping Department of Manila Pavilion Hotel The Housekeeping department of the Manila Pavilion is comprised of numerous personnel. The Manila Pavilion Hotel’s General Director is Mr. Benny Rosales, he is in charge of all hotel departments. He is the head of the hotel operations, specifically of the housekeeping Departments, The Bell Service, Transportation and concierge, the food and beverage, the security, and the front office department. The Executive Housekeeper, Ms. Cherry Mejica is the overall in-charge of the housekeeping department. All of the supervisors reports to her and makes decision, paper works and directing functions. Under Ms....
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