March 24, 2013
Practical and Emotional Intelligence
Practical intelligence is the intelligence related to overall success in living. Emotional intelligence is the set of skills that underlie the accurate assessment, evaluation, expression, and regulation of emotions (Feldman, 2013, p. 385). The difference between the two is that practical intelligence is learned by observing people’s behaviors while emotional intelligence has to do with understanding other’s emotions. Emotional intelligence is the basis of empathy for self-awareness and social skills (Feldman, 2013, p. 385). These both can help you accomplish many things, especially if you are good with both. These both can help you really well when working. Just imagine you are a cashier register and a customer complains about a toothbrush by yelling and calling you bad names. If you are really good at both intelligences then you can deal with this in a calm and mature way. Ask the customer what is wrong with the toothbrush, if the customer keeps shouting at you then you know that you need to get the manager. If you have a low intelligence for both emotional and practical intelligence then you can get fired because you will start acting like the customer. Emotional intelligence can help in this situation by helping you understand what the person is really feeling by their body language, words and facial expressions. It can also help you by knowing how to calm down the customer enough so nothing bad happens by listening to what the customer says and talking in a calm and mature way. Practical intelligence can help because you will be good at observing the person’s behavior. If you are good at only one of these it may help but not as good as both would. You may get too compassionate if you are only emotionally intelligent because you will really feel sad because of what the customer is going through. If you are both...