Pom 651 Syllabus Tues Class Updated.Docx

Topics: Management, Process management, Business process reengineering Pages: 6 (1245 words) Published: February 10, 2013
Charlton College of Business

COURSE: POM 651/01 ADVANCED OPERATIONS ANALYSIS – Spring 2013 PREREQUISITES: Completion of foundation courses
INSTRUCTOR: Brian Plummer; Vice President of Mfg, Cadence, Inc. MBA, BSEE,
Tel: (401) 441 1534,
E-mail: bplummer@umassd.edu
Office Hours: by appt.


This course covers techniques used in analysis and improvement of the value-adding activities of an organization. Customer value is created or added only when the output from a process or set of processes results in something a customer is willing to pay for. The course focuses on techniques for efficient and effective process management, in both manufacturing and service environments, whereby value added steps are applied to inputs transforming them into outputs valued by the customer.


The primary objectives of POM 651 are for the student to:
* develop an understanding of contemporary thinking on operational issues that firms face today in a global environment and to develop a sense of the importance of the operations function and operations strategy for both service and manufacturing firms. * develop a capacity for analyzing operations problems from a company-wide perspective by examining the relationship of the operations function with other functions in the context of a global environment, * provide a group/team oriented environment for applying OM concepts to a real operations improvement project.

* Operations Strategy
* Service Process Design
* Quality: A Competitive Weapon
* Supply Chain Management
* Lean Manufacturing
* Project Management

• TEXT: Schroeder, R.G., Operations Management: Contemporary Concepts and Cases, 6th edition, McGraw-Hill/Irwin: Boston, MA, 2004 (ISBN: 978-0-07-352524-2). • Hand-out (articles and/or cases).


The course will be conducted interactively seeking contribution from all class members. While attendance is required it is not sufficient to satisfy the case discussion / class participation portion of the final grade. A contribution of high quality discussion is expected.

In addition, a team based project related to process improvement is an important part of this course.


The grade you will earn in the course will be determined based on your performance on the following:

Class Participation10%

Case Write-ups15%


 Written Proposals
A clear statement of the project with objectives to be accomplished.

Final Reports and Presentations

• Mid-term Exam 25%
The exam will focus on the concepts covered in the text and discussed in class

• Final-Exam 25%
The exam will focus on the concepts covered in the text and discussed in class

Case Study: Teams will be established to study each case. Teams will submit a case write-up in the prescribed format. Class discussion will provide a forum for learning and discerning the most critical aspects of each case. The most important component of this format is to be able to defend the team’s analyses while being open to constructively learn from the input of others. This combination of critical analyses and openness to alternatives are 2 of the most critical skills for success in today’s team oriented business environment.


* Be most careful and mindful that you are not committing plagiarism which would result in failing the course.

* If you decide to drop the course (University guidelines permitting), you must still do the necessary paperwork immediately with the Registrar's Office. Just stopping to attend will lead to a grade of F in the course for the semester.

* Case...
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