The Planning Process
There are many companies around the world that have been very successful in their business. Though the one thing that all these companies have in common is planning diligently, “planning is the conscious, systematic process of making decisions about goals and activities that an individual, group, work unit, or organization will pursue in the future” (Bateman & Snell, 2007, 118). In this paper, will be listed the basic planning process as follows; Situational Analysis, Alternative Goals and Plans, Goal and Plan Evaluation, Goal and Plan Selection, Implantation, Monitor and Control. I will compare the planning process to my current workplace. Followed by what I believe would be more crucial and why I think that. Also, I will briefly go over why I do not believe organizations can over-plan during this process. The Basic: Planning Process
Step #1: Situational Analysis—This step is where you would typically answer the question, “Where are we now?” (Amicaall). In my current workplace, the main focus in this step is to be sure that the customer is aware of the customer survey that lucky few may receive. Now, the goal is to be sure the ones who may receive this survey are honest when filling it out with the most accurate information. All survey’s are read and sent to the dealership the vehicle was serviced, or purchased. Therefore, any concern from the customer will highly be considered. We assure that ever individual that has an opportunity of receiving one of these important surveys is aware when delivering the vehicle after any services. So that if there is an issue with the service, that they please notify us before filling out the survey this way we are sure the customer is happy with all services. Also, so that the consumer will know how honesty we stand by our word of correcting and listening to their suggestions by making them happy right away. “Planners should gather, interpret, and summarize all information relevant to the planning issue...
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