Philip Crosby
“Doing it right the first time”, has been a stimulating quote from a man that was an inspiration to thousand of companies around the globe, Philip Bayard Crosby. Mr. Crosby was a practitioner, writer, and philosopher of quality management. His works range from books, seminars, and Philip Crosby Associates, which has helped to change the ever growing companies in corporate quality. Philip Crosby was born on June 18, 1926 in Wheeling West Virginia to Mary and Dr. Edward K. Crosby. After graduating from high school in 1944, Mr. Crosby decided to become a hospital corpsman with the Navy. After two years, Mr. Crosby enrolled in college. He attended the Ohio College of Podiatric Medicine. This was the field in which his father worked. He practiced the field for awhile, but decided it was of no interest. He returned to the military as a Marine Medical Corpsman. In the year 1955, Mr. Crosby worked as a reliability quality technician for Bendix Mishawaka Corporation. He was responsible for looking into imperfections found by examiners and testors. In 1957, Mr. Crosby went to labor with Martin Marietta Company as a leading quality engineer.
This is the time that his career as a motivational speaker about quality started to blossom. The “Zero Defects” concept was designed, journals article being written, and his speaking seminars started to bud. In 1965, Mr. Crosby took on a job at ITT as a VP for corporate quality. He stayed there for fourteen years and in 1979, he established his own firm called Philip Crosby Associates, Inc. (PCA) His company “grew into a publicly traded organization with 300 employees around the world and $100 million dollars in revenue.” (Philip Crosby Associates, 2005) This company was responsible for teaching companies’ management teams like General Motors, Xerox, and Motorola how to institute a pre-emptive background to obtain things completed right the initial time. In 1991, Mr. Crosby retired but didn’t quit his
This is the time that his career as a motivational speaker about quality started to blossom. The “Zero Defects” concept was designed, journals article being written, and his speaking seminars started to bud. In 1965, Mr. Crosby took on a job at ITT as a VP for corporate quality. He stayed there for fourteen years and in 1979, he established his own firm called Philip Crosby Associates, Inc. (PCA) His company “grew into a publicly traded organization with 300 employees around the world and $100 million dollars in revenue.” (Philip Crosby Associates, 2005) This company was responsible for teaching companies’ management teams like General Motors, Xerox, and Motorola how to institute a pre-emptive background to obtain things completed right the initial time. In 1991, Mr. Crosby retired but didn’t quit his
References: Philip Crosby Associates, (2005). Quality is Free-25th Anniversary. Retrieved March 14, 2008, Web site: http://www.philipcrosby.com/25years/index.html Crosby, Philip (1982, November 22). The Crosby Quality "Vaccine" Essay. Retrieved March 14, 2008, Web site: http://www.wppl.org/wphistory/PhilipCrosby/TheCrosbyQualityVaccine.pdf Crosby, P (1979). Quality Is Free. San Francisco, CA: McGraw-Hill Book Company. Crosby, P.B. (Ed.). (1988). The Practical Approach To Quality Management Essay Crosby, Philip (1984). Quality Without Tears. San Francisco, CA: McGraw-Hill Book Company. Crosby, Philip B. Philip Crosby 's Essays and Writings. Retrieved March 14, 2008, from Winter Park Public library Web site: http://www.wppl.org/wphistory/PhilipCrosby/QualityIsFreeIfYouUnderstandIt.pdf