Personal Growth Plan

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Improving My Knowledge of Today’s Business World……………………………………………………………………pg. 1 My Values…………………………………………………………………………………………………………………………………pg. 2-3 Managing My Stress……………………………………………………………………………………………………………………pg. 3 Best Companies to Work For………………………………………………………………………………………………………pg. 3-4 My Plan for Improving My Professional Team Skills……………………………………………………………………….pg. 4 My Plan for Improving My Professional Customer Service Skills……………………………………………………pg. 5 My Plan for Improving My Presentation Skills……………………………………………………………………………pg. 5-6 My Plan for Improving My Call Management Skills………………………………………………………………………pg. 6 Green Practices I Will Use…………………………………………………………………………………………………………pg. 6-7 My Leadership Values…………………………………………………………………………………………………………………….pg 7 Bibliography………………………………………………………………………………………………………………………………….pg. 8

Improving My Knowledge of Today’s Business World
The first periodical that I found appealing was “What Does a Medical Office Administrator Do?” I knew I wanted to major in Medical Office Administration, but I didn’t know everything the position involved. This led me to the question a wonderful article. It explains in detail, exactly what the duties are. Who would have thought one of the tasks was book keeping? You could have fooled me! I just thought it was a bunch of filing and computer work. The second periodical I found appealing was “Medical Office Administrator: Job Description, Duties and Requirements”. The first periodical was not in depth, so I went searching for another to explain in more detail. This time I found more duties and requirements. I already knew the duties included answering phones, scheduling appointments and organizing medical records. The part I just started learning is, they process insurance forms, prepare reports and assist physicians with various presentations or articles. I thought a Human Resource Director did these tasks.

My Values

The following values are the ones that fit me. These values are the most important for me to live by and the ones I want to pass along to the children I have in the future and everyone in my life: 1.Appreciation. Taking a moment to say, “thank you,” it fills my soul with more appreciation. 2.Belief in Others. It can be my attitude or my smile, which can lift someone up when they are down. Their doubt can be erased by my confidence. And something else amazing happens: Belief is contagious! The more I believe in others; the more I continue to believe in myself. 3.Caring. Caring for others, as well as self-care, allows me to lend a helping hand and to pass along grace. When I take the time to demonstrate care; I show that there are still plenty of good people left in this world. 4.Commitment. Commitment shows loyalty and it can show bravery and persistence as well. A commitment is a promise made and an expectation we have created. Honoring our commitments can make the difference between achieving what’s most important to us or feeling disappointed and defeated. 5.Compassion. I am a part of this thing called the human condition. There is no doubt we all have different skin colors, religious preferences and political points-of-view, but at the end of the day, we still need to take care of one another. 6.Cooperation. Even the most complex tasks and assignments can be made simpler when we focus on the solutions, even together. 7.Courtesy. The next time you are approaching a door and someone is ten steps or so behind you, wait just one second longer before walking through. Instead hold the door for that one second. It’s amazing how something that can happen in a blink of an eye can carry so much lasting value. 8.Dedication. No matter how the circumstances may change, stay the course and never give up. I would rather be called a failure than a loser. Losers give up when things become too difficult. Failures are folks who have just not found success, but eventually will. So, call me a failure if you like,...
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