University of Phoenix
HCS 350 Health Care Communication
September 20, 2010
Ana M. Cinco, MSN, RN, CNS
In today’s world, effective communication is an essential component of life. It is a mean for expressing thoughts, feelings, opinions, and concerns. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. When good communication is missing, health professionals can misunderstand or be ignorant of patient’s needs and expectations; furthermore patients may not understand their rights and the choices available to them” (University of Wolverhampton, 2007). The purpose of this paper is to provide information on healthcare communication and how effective personal and professional healthcare communication can affect other healthcare professionals, clients, and patients. In addition, this paper will provide information on how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. And finally, theories and principles of therapeutic communication in the health care setting will also be explained.
“Healthcare communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health-related issues” (Northhouse, 1998). It is a significant broad area that covers everything from the physician’s office, to the hospitals, to community nurses working in the community, to insurance companies, and individuals have the capacity to obtain, process, and understand the essential health information and services to make appropriate health decisions. The most significant problem begins when there is breakdown in communication; the patient is the one who suffers the most especially for low health literate patients who do not have the resources and skills necessary to obtain needed information on their own. “Health communication can refer to presentations, speeches, and public addresses made by individuals on health-related topics and in organizational contexts, health communication many be involved with areas such as hospital administration, staff relations, and organizational communication climates (Northhouse, 1998).
Personal healthcare communication should be an essential practice among healthcare professionals, clients and patients. . Personal interactions between healthcare providers and patients create impact on patient satisfaction, patient self-care, and health outcomes. There are various factors that may affect personal care, such as personal characteristics, past experiences, attitudes, values, and biases. The healthcare professional who takes the time to understand the patient’s attitudes, behaviors and beliefs can significantly influence patient care and assist clinicians in improving quality of care. Healthcare professionals are faced with various obstacles which can affect the quality of care such as the patient’s ethnicity, racial preferences and background. One of the best ways to achieve effective communication is to make sure enough feedback is provided from the person receiving the information. It is vital that the nurses and physicians gain knowledge of each culture which can dramatically sway the medical experience with the patient. Personal communication allows for and individual to express opinions and ideas which can be shared without fear of punishment. Patients truly need to feel a since of human caring from the healthcare professional. Many times patient are scared to express their emotions or concerns, and the response from the healthcare professional could alter the message that will be delivered by the patient. “Although each of us intuitively knows what he or she mean by choice of words used when communicating; however,...