|1.1 Identify the different reasons people communicate. |criteria covered | | | | |To build relationships- people communicate to make new relationships: the way we speak to people at first may make them feel welcome or overlooked. And also people communicate to maintain | | |relationships without it relationship can get damaged. | | |To gain and share information- the exchange of information between staff can help them carry out their work effectively. | | |To share ideas and thoughts- if one has questions, ideas or opinions about work, sharing with colleagues helps to clarify, develop and even change the way we act or think. | | |To express needs and feelings- these are communicated through behaviour as well as speech. | | | | | |1.2 Explain how communication affects relationships in an adult social care setting. | | | | | |It helps to pass clear, concise, informative and accurate information in order to reduce and eliminate the possibility of mistakes and risks to the people in my care. | | |Promotes effective team working and continuity of care | | |Ensures any health and safety issues are recognised, reported and dealt with. | | |Positive attitude like paying attention when someone is talking makes the individual feel valued and gives them a sense of self-worth. | | | | | |2.1Compare ways to establish the communication and language needs wishes and preferences of an individual. | | | | | |The best way to establish communication and language needs, wishes and preference is to...
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