1.1 Origin of the Report:
As a mandatory part of the BBA Program, all the students of the faculty of Business Studies, University of Dhaka have to undergo three months long internship program with an objective of gaining practical knowledge about current business world. After this internship program each and every students have to submit an internship report mentioning their activities during the internship program. I’ve started my internship at the Biman Bangladesh Airlines Limited, Head Office, Dhaka, on 10th July 2011 and at the end of the program I am submitting my internship report focusing on the performance of Biman’s services.
1.2 Objective: Broad Objective
The main objective of this report is to know about the airlines business of Bangladesh especially that of Biman Bangladesh Airlines.
The specific objectives of the study are toPresent a profile of Biman Bangladesh airlines Examine the activities of the company Asses the financial position of the company Identify the Biman’s strengths and weaknesses Suggest some measures for improving the performance of the company.
1.3 Scope of the Report
Biman Bangladesh Airlines Limited is one of the renowned airlines in Bangladesh. The scope of the study is to evaluate the performance of the Biman. The report covers the organizational structure, background, functions and the performance of company.
In order to conduct this internship report both primary & secondary data have been utilized. The sources of data are Primary source of data Face-to-face conversation with the respective officers and stuffs of the head office. Practical work experience in the different desk of the department covers. Relevant field study as provided by the officer concern. Secondary source of data Annual Report of Biman Bangladesh Airlines Limited, 2011. Website of the Biman Bangladesh Airlines Ltd Various books, articles regarding general airlines functions, and management. Relevant information published in various newspapers Biman’s employees service manual.
The constraints of the report and the study are follows: The report has been conducted within a short time frame. The study is self financed. The study was limited within the head office. The vital limiting factor is lack of experience and sound knowledge for such research works. Necessary data and information are neither adequate nor well furnished The study was conducted by one person there is chance of having error in any stage of data collection, data entry, data organizing, data presentation, interpretation of result, etc.
Chapter Two OVERVIEW OF THE ORGANIZATION: BIMAN AIRLINES
2.1 Corporate Profile:
Biman Bangladesh Airlines (Bengali: ) is the flag carrier airline of Bangladesh. Its main hub is at Shahjalal International Airport in Dhaka, and also operates flights from Shah Amanat International Airport in Chittagong, earning revenue from the connecting service to Osmani International Airport in Sylhet. Biman's operations are assigned the IATA airline code BG and the ICAO airline code BBC, while its call sings is BANGLADESH. The carrier provides international passenger and cargo service to Asia and Europe, as well as major domestic routes. It has air service agreements with 42 countries, but flies to only 18. The airline was wholly owned and managed by the government of Bangladesh until 23 July 2007, when it was transformed into the country's largest public limited company by the Caretaker Government of Bangladesh. The airline's headquarters, Balaka Bhaban, is located in Kurmitola, Dhaka. Created in February 1972, Biman enjoyed an internal monopoly in the Bangladesh aviation industry until 1996. Presently Biman has two 737-800, four DC10-30, three A310-300 and three F28-4000 aircraft in its fleet. Biman is in the process of procuring more new generation aircraft such as Boeing...