Perfect Pizzeria

Topics: Management, Strategic management, Balanced scorecard Pages: 6 (1933 words) Published: December 8, 2011
Perfect Pizzeria
1. Critique Perfect Pizzeria in terms of its
* Recruitment and Selection Process
* Employee Training and Development
* Performance Management
* Compensation and Reward Strategy

2. In sequence, what are the top 3 interventions that you would suggest that the organization undertakes to improve its state of affairs at the present time?

On Recruitment and Selection Process
Since the Perfect Pizzeria is located in an area with a few job opportunities, it is advantageous for the company to recruit employees if needed. With this reality at hand, I can conclude that the company has been lax about their recruitment and selection process. There are no systematic criteria for the selection of managers. It appears therefore that the company has no procedure/guidelines on recruitment and selection of employees. It operates without a plan as to when to hire, where to hire, how to hire, who to recruit and what would be the recruitment message. It is their advantage that they can choose people who are competent meaning to say people who have the knowledge, skills and attitude that would be fitting for the company because the company is located in the area that there are only few job opportunities. But the company failed to recognize it. Instead it just hires people if the needs arise or those need to be replaced, the result is a high turnover rate of employees. No wonder that the quality of the employees being hired is not satisfactory. On Employee Training and Development

Training is vital for the employees to achieve the levels of knowledge, skills and competence to carry out their work effectively. In this case, the loophole is very evident. The company has no training and development plan for the employees. The manager has no formalized training period and college education is not even a requirement. Furthermore, employees are mostly college and high school students who need more training on the task that they need to perform so that mistakes will be avoided. There is no developmental plan for the employees. There is no room for advancement beyond management unless the manager decides to invest in the corporation. Let us also consider the attitudes and motivation of the employees because they could also be a great contributory factor to the success or failure of the company. And in this case, the attitudes and motivations of the employees greatly affect the operation of the Perfect Pizzeria as a whole. First, the assistant managers and night managers are not respected. Second the inability to effectively combat high percentage of waste without strict supervision or the manager sometimes takes the place of the inexperienced employee by working in food preparation which was against franchise regulations. Performance Management

The company lacks structure in terms of performance management system for the managers to work through. It has no tools to measure the performance of the manager except for the low percentage of the usage and unsold food which at the same time be the basis of the manager’s bonus. It provides limited opportunity for management training thus it led to a low effort to performance expectancy as the managers doubted their capability to perform the duties as a manager effectively. Hence, the managers lacked the confidence and knowledge to take initiative in solving certain problem that arose during business operations due to peer pressures. There is a vague organization policies and procedures. Because it appears that it is only be the manager who creates rules or policies or sanctions whereas it should be the company’s work to stipulate and discuss them to the employees. Well, it is expected because the company has no balanced scorecard to base the objectives, goals, strategy and tools to measure them. Compensation and Rewards Strategy

The employees lack motivation because most of them are employed part time and only...
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