People Care By Thom Dick Summary

In his book, People Care, Thom Dick shows us that while it is imperative to know and perform all the medical procedures well, it is also important to treat patients with kindness and respect. He points out that most people don’t remember much about medical procedures performed, but they do remember how they were treated. Also, he demonstrates that how patients are treated plays a big role in whether or not they decide to pursue malpractice litigation against healthcare providers. If patients are handled with gentleness and respect, they are more likely to forgive mistakes. He begins his book by giving us three major mistakes that the Emergency Medical Services (EMS) has made since its founding. The first mistake was to support hiring people that were inclined to
Dick, another group that deserves respect is the patient’s family members. If a patient is in crisis, the family is most likely in crisis as well. They can be very helpful in such things as giving the patient’s medical history, medications, and other useful information to an EMT. The family can also become formidable adversaries if they feel that the patient is being mistreated. EMTs should always listen to them and show that they really do care about their family member. Furthermore, Mr. Dick believes that being able to give comfort to the family is a required skill for all healthcare providers to have. He further states that the elderly are probably the biggest group of people that EMTs will treat in their careers. The author gives several examples in his book of how the elderly can be different from other patients and how certain things can affect them more. Mr. Dick also wants EMTs to understand how the elderly feel about the current condition of their lives. They have gone from being independent in all areas in their lives to needing help getting dressed and cleaning themselves. They are people just like everyone else and deserve to be treated as