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  • Topic: Malcolm Baldrige National Quality Award, Selangor, Quality function deployment
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  • Published : December 13, 2012
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MEM678
Total Quality Management Lecturer: Dr. Nor Hayati Saad

Course Outcomes: MEM678: Individual Assignment 1

This assignment is designed to cover CO1 of the course. Course Outcomes: CO1 : Understand the basic principles and methods associated with TQM; [PO1,LO1]{C2}, Task: Choose and write a report based on the following mentioned title. Each student requires to choose a different topic.

No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Topics Quality Function Deployment (QFD) Concurrent engineering QFD – House of Quality (HoQ) Six Sigma Malcolm Baldrige Quality Award Deming prize Strategic Planning Affinity Diagrams Interrelationship Diagrams Tree Diagrams Matrix Diagrams Matrix Data Analysis Process Decision Program Chart Arrow Diagrams Plan-Do-Check-Act

Student

16 17 18 19 20 21 22 23 24 25 26 27 28

Flow Charts Check Sheets Histograms Pareto Diagrams Cause and Effect Diagrams Scatter Diagrams Control Charts Graphs 5S Business Process Reengineering Quality Control Circle ISO 14000 ISO 18000

Discuss the topic above by including those key points:     What is ‘it’? What is it role in supporting the Total Quality Management (TQM) [INTRODUCTION] What elements /or components/ or principles lie in ‘it’? [CONTENT 1] Does it important for an industry/ a department to have/ to implement or to apply it? If yes, why are they important? [CONTENT 2] By referring to a specific article/ case study or journal, discuss the specific implementation/ use of the selected tool/ concept / or principle in supporting the quality activity in an industry (please attached the article as an appendix) [CONTENT 3]  Your reflective comment on the selected topic towards the implementation of the TQM [CONCLUSION]

Guidelines:  Length of the report: The write-up must be at least 2000 word ± 100 words (excluding Title page, Illustrations, Appendix, and References).

  1.

Use Word’s WordCount and show the total number of words at the end of the write-up. The...
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