Patients Satisfaction with Services at Health Facilities
|Evaluation of Patient satisfaction with the services provided at the District health |
|facilities: |
|A case of Kabarnet municipality, |
|Baringo Central District |
|A Research paper submitted to the |
|KSG-Baringo |
|in partial fulfillment of the requirements for the award of a certificate in Senior Management |
|of |
|Kenya school of government |
|By |
|Geoffrey Kithinji Ithai |
| |
|GTI/BAR/SMC/2013 |
|SMC 20/2013 |
| |
|facilities: |
|A case of Kabarnet municipality, |
|Baringo Central District |
|A Research paper submitted to the |
|KSG-Baringo |
|in partial fulfillment of the requirements for the award of a certificate in Senior Management |
|of |
|Kenya school of government |
|By |
|Geoffrey Kithinji Ithai |
| |
|GTI/BAR/SMC/2013 |
|SMC 20/2013 |
| |
References: Aldana JM, Piechulek H, Al-Sabir A.( 2001), Client satisfaction and Quality of health care in rural Bangladesh. Bull World Health Organ; American Speech-Language-Hearing Association Anderson. D, R., Sweeny, J, D., Williams, T, A., Freeman, J and Shoesmith, E., (2007). Statistics for Business and Economics. Thomson Learning. Covinsky K, Rosenthal GE, Chren MM, et al. (1998), The relation between health status changes and patient satisfaction in older hospitalized medical patients. J Gen Intern Med. Davis, D., & Hobbs, G Denhardt, J. and Denhardt, R., 2003, the new public service: serving not steering, M. E. Sharpe: New York. Donabedian, A. (1980). The definition of quality and approaches to its assessment. Ann Arbor, MI: Health Administration Press. Goldwag R, Berg A, Yuval D et al. (2002), Predictors of patient dissatisfaction with emergency care. Isr Med Assoc Harper Petersen, M KACC (2006), Annual National corruption perception survey 2006- Web page, www.eacc.go.ke – Accessed on 1/3/2013 Mendoza Aldana J, Piechulek H, al-Sabir A(2001), Client satisfaction and quality of health care in rural Bangladesh Nabbuye JS et al (2002), Patient satisfaction with services in outpatient clinics at Mulago hospital, Makerere University School of Public Health Uganda Palmer, R Sitzia J, Wood N.( 1997), Patient satisfaction: a review of issues and concepts. Soc Sci Med; Ware JE,Jr, Hays RD Young GJ, Meterko M, Desai KR. (2000), Patient satisfaction with hospital care: effects of demographic and institutional characteristics. Med Care; APPENDICES