What is customer service? Customer service is the process of ensuring customer satisfaction with a product or service. “Customer service is not about you or your company, it is about the customer. - It is about the customer's wants, needs, and expectations.” (Bolden, Colon, 2010) Often, customer service occurs while performing a transaction for a customer such as making a sale or returning an item. It can take the form of personal interaction, a phone call, or by other means. It is an important part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers and without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. Every single contact with a customer can either cultivate or corrode the relationship with a customer. This includes every letter or email that is sent out, every ad that may run and every phone call made. Working as a Medical Assistant in a doctor’s office is direct contact with patients in many aspects. The customer service starts from the moment the patients walk into the office. Many patients have questions and concerns about their treatments, illnesses, tests, lab results, financial status, etc., and it is the job of a medical assistant to effectively serve the patient to their satisfaction. My career goal is to teach in the Allied Health field and customer service is a must. The three-fold Bachelor’s degree I am now working on at Florida Technical College consists of Health Service Administration, Health Information Technology and Medical Assistant. It will equip me to teach clinical and practical skills to Medical Assistants and other health professionals. In order to accomplish my goal to teach, it is imperative that I learn effective customer service skills. When dealing with students, customer service means going the...
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