Parveen

Training needs assessment case study exercise: Group 3

Lead author name: Rebecca Priestley (based on materials developed by Sara Gwynn)

Lead author email: [e-mail] ([e-mail])

|Title |Training needs assessment case studies |
|Overview of exercise |Participants will assess the training needs of a specific group in order to design |
| |appropriate training for them. |
|Timing/duration |30 minutes (ca) |
|Objective of exercise |By the end of this activity, participants will be able to: |
| |Identify training needs of a specific group |
|Structure and approach of exercise |Read job description of person |
| |List knowledge, skills and attitudes that the person would need |
| |Read profile of target group |
| |List knowledge, skills and attitudes they need and have, and those they need but do |
| |not have |
|Notes on using exercises |Task 1: 15 minutes |
| |Task 2: 15 minutes |
| |Group presents ideas: 10 minutes |

Introduction

Imagine you have been asked to design a workshop for a group of people who have recently gained access to the World Wide Web and electronic resources. You have a copy of their job description and the participant profile to guide you.

Task 1

Read through the undergraduate ‘job’ description below and list the knowledge, skills and attitudes you would expect that person to have in order to work effectively.

Knowledge: relates to intellectual skills such as the recall, comprehension, application, analysis, synthesis and evaluation of data/information

Skill: relates to physical skill development such as those needed to operate equipment

Attitude: relates to the attitudes, values and emotions displayed. For example interest, attention, concern, and responsibility, ability to listen and respond in interactions with others

Job description: undergraduate student

Undergraduate students arrive at university to begin studying a particular subject. Typical activities include:

• attending course lectures and making notes

• actively participating in course tutorials

• doing background reading

• completing assignments

• writing a dissertation

• taking examinations

Undergraduate students may focus their studies more during their course, specialising in a particular area of interest.

Task 2

Read through the undergraduate profile below. Using the list you made for Task 1, identify the knowledge, skills and attitudes that this person already has for this role. What knowledge, skills and attitudes does this person need but not have?

Trainee profile: undergraduate student

The university has 3000 undergraduate students. They have had access to electronic resources in their main library for less than six months but there are limited numbers of computers available in the library.

Conclusion

The purpose of this activity has been to identify the training needs of the people described in the case study.