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Redington Service

A Neutral Service Provider

© REDINGTON INDIA LTD.

REDINGTON

OUR VISION
“Our Vision is

to be a world class service organization adding exceptional value to our customers, investors and employees through consistent quality services”

REDINGTON
© REDINGTON INDIA LTD.

COMPANY PROFILE
• Listed company at Bombay Stock Exchange. • A leading IT Services Company. • Headquartered at Chennai . • Incorporated in 1986, started business in 1993. • Distributor for major IT vendors. • Among top 10 IT companies in India. • 55TH among the top 100 IT firms worldwide – 2008 Business week.

• Rated highest safety by Standard & Poor (S&P).
• Credit rating from CRISIL P1+

REDINGTON
© REDINGTON INDIA LTD.

BUSINESS VERTICLE
» Front End – RTB / On-site Support/Customer Site
    Customer facing Geographical reach Manpower intensive Repair through parts replacement

» Central repair facilities
 Mobile High Level Repair Facility (HLRC) and Cadensworth – Mother board & LCD panels  Limited locations  Capital intensive  Technology driven

» Infrastructure Management Services » Spare Parts Supply Chain Management » Spares and Accessory sales

REDINGTON
© REDINGTON INDIA LTD.

SERVICE BUSINESS MODEL
Redington Service is a Neutral National Service provider for all IT & Mobile brands for products in the respective countries for products  Distributed by Redington  Not distributed by Redington

Neutral Service

Separate Identity

In Redington, service operates as an independent business unit having  Separate P&L Account and Balance Sheet  Independent cash Flow Management

Exclusive Depot

Cadensworth, starting as an exclusive depot operation for Intel, is registered as a separate company.

REDINGTON
© REDINGTON INDIA LTD.

ORGAINSATION CHART
Director M. Raghunandan

Vice President S. V. RAO

Business Development Manager Srivatsan

GM – Network Sachin Deshmukh

GM – Service Sales Rakesh Tiwari

GM – Finance V Ravishankar

GM – Enterprise Support N Ramesh

National Manager Logistics Nassar

Biz Manager High Level Repairs

Regional Manager Service Sales

Corporate Accts & Biz Accountants

Manager – Operations

Manager – Warehousing

Biz Managers IT, Telecom, Partner Network

Regional Manager Customer Support

Product Managers & Sales Executives

Manager Finance

Manager Forward Logistics

Manager Reverse Logistics

Area Manager Customer Support

National Manager Key Accounts

Regional Accountant

Logistics Executive Locations

Call Center Manager

Remote Centre Manager

Location Accountant

Manager – Projects

REDINGTON
© REDINGTON INDIA LTD.

SUCCESSFUL SERVICE PARNERSHIPS

REDINGTON
© REDINGTON INDIA LTD.

INFRA

FOR IMS

-BUSINESS

REDINGTON
© REDINGTON INDIA LTD.

FOOTPRINT - INDIA

L3 Repair Facility : 3

LCD Repair Facility : 1 Mother Board repair Centre: 1 IMS Remote Support Center & IMS Call Center.

42 Direct Owned Service centers.

Additional 110 Partner Locations for IT Support.

REDINGTON
© REDINGTON INDIA LTD.

FACILITIES- INFRA

REDINGTON
© REDINGTON INDIA LTD.

IMS BUSINESS OFFERINGS
Facility Management Services
HelpDesk Management Server Administration Network Administration Desktop and Peripheral Administration Warranty Support for specific venders Vendor Management Asset Management Post Warranty Support Technical Consultancy MIS Report

Annual Maintenance Contract
Comprehensive Support Comprehensive Support Comprehensive Support Comprehensive Support Comprehensive Support

Network Support
» Active and Passive

Server Support
» All Brands of Intel Server. » Specific Brands Like SUN.

Desktop Support
» All Brands.

Peripherals Support
» Deskjet, Laserjet, DMP, Line, Plotters, Scanners.

UPS Support
» Back to back with vendors

Non Comprehensive Support

Non Comprehensive Support

Support Through Remote Management

Onsite Support...
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