P2: Discuss Theories of Communication

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P2: Discuss theories of communication.
Part A
The communication cycle is a commonly used theory of communication. It was first developed by Charles Berner in 1965; it was then modified by Michael Argyle, who was a social psychologist, in 1972. The concept of a ‘communication cycle’ makes it clear that, in order to have effective communication, it must be a two way process. As well as transferring messages to others in a definite, clear way, health care professionals must be able to respond to the verbal feedback as well as the non-verbal feedback. So, effective communication has to involve effort from both participators (both the sender as well as the receiver) in the communication.

The communication cycle has six stages. Stage one is when ideas occur, this makes us think and assess the situation that we are in before we start to communicate. We need to think about what we are trying to say, and how to say this in a clear, effective way. Stage two is when the message is coded and here we have to be aware of the different methods that we can use to send our message. We should try and consider the most effective communication method depending on the situation and the person with whom we will be communicating.

Stage three is when the message gets sent. We need to make sure that we have chosen the most effective method of communication, and that we have used this communication method in the most correct way. We should not try and rush the message being sent because that could cause misunderstanding between the two people who are communicating. Stage four is whenever the message gets perceived by the receiver. The service user has to make sense of the message given to them. As health care professionals, we should be aware of the potential difficulties and be aware of how to take steps in order to lessen these difficulties.

Stage five is when the message gets decoded. The service user tries to make meaning of what you have just communicated to them. Here, we have to clarify and check out how much of the information is being understood. This clarification should be carried out on a continual basis, not just at the end of the conversation. Finally, stage six is whenever the message gets understood, and then the receiver of the message then becomes the sender of the new message in the form of feedback. You must allow plenty of time for feedback, remembering that it will be both verbal and nonverbal; this involves listening with your eyes, ears and body language.

Part B
Mrs Hedges is a resident in a nursing home. Recently, her hearing has declined and she now relies on a hearing aid to enable communication. Three weeks ago, Mrs Hedge’s granddaughter was involved in an accident and since been in hospital. Her family have been reluctant to tell Mrs Hedges of her granddaughter’s condition as they do not want to upset her. Mrs Hedges was used to seeing her granddaughter on a regular basis; she often popped in on her own to spend time with her granny. Mrs Hedges has started to worry about her granddaughter and the family have asked that you help them break the news. .

“A relationship without communication will definitely fail. If you attempt to have a relationship without communication, both people involved in the relationship will have different goals and objectives.” ANGEL, G, 2010. Title [The importance of the communication cycle]. [16.10.12]. Available from World Wide Web : <http://www.helium.com/items/1746915-communication-cycle> The importance of the communication cycle cannot and should not be underestimated. Below, I am going to discuss why I think it is important to follow the communication cycle and why it is important for effective communication. The sender should be aware that the person with whom they will be communicating is hard of hearing, and are wearing a hearing aid. The dispatcher of the communication should be able to select the most effective form of communication in order to communicate the...
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