Overview of Business Etiquette

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  • Published : November 7, 2008
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Etiquette fundamentally prescribes and restricts the ways in which people interact with each other, and show their respect for other people by conforming to the norms of society. Modern Western etiquette instructs us to: greet friends and acquaintances with warmth and respect, refrain from insults and prying curiosity, offer hospitality equally and generously to our guests, wear clothing suited to the occasion, contribute to conversations without dominating them, offer a chair or a helping arm to those who need assistance, eat neatly and quietly, avoid disturbing others with loud music or unnecessary noise, follow the established rules of a legislature upon becoming a member, arrive promptly when expected, comfort the bereaved, and respond to invitations promptly. Organizations should encourage and advancement of civility through Understanding and clear communication skills. Good manners come from the inside. They reflect the principles of self-respect and respect for others. They give us confidence. We must realize that for every action, there’s an equal and opposite reaction. We need to respond rather than react, and that takes some reflection so we can arrive at a mindset that creates mutual Advantage. Once we establish that mindset, the mechanics of etiquette easily Support it. Thus, good manners create good relationships and good Relationships create good business. It is not the other way around. In the American colonies Benjamin Franklin and George Washington wrote codes of conduct for young gentlemen. The immense popularity of advice columns and books by Miss Manners shows the currency of this topic. Even more recently, the rise of the Internet has necessitated the adaptation of existing rules of conduct to create Netiquette, which governs the drafting of email, rules for participating in online forums, and so on. By way of contrast, Roman etiquette varied by class. In the upper strata of Roman society, etiquette would have instructed a man to: greet friends and acquaintances with decorum, according to their rank, refrain from showing emotions in public, keep his womenfolk secluded from his clients, support his family's position with public munificence, and so on. Violations of etiquette, if severe, can cause public disgrace, and in private hurt individual feellings, create misunderstandings or real grief and pain, and can even escalate into murderous rage In a 1995 interview by Virginia Shea, Miss Manners said,

"You can deny all you want that there is etiquette, and a lot of people do in everyday life. But if you behave in a way that offends the people you're trying to deal with, they will stop dealing with you...There are plenty of people who say, 'We don't care about etiquette, but we can't stand the way so-and-so behaves, and we don't want him around!' Etiquette doesn't have the great sanctions that the law has. But the main sanction we do have is in not dealing with these people and isolating them because their behavior is unbearable." Some people consider etiquette to be an unnecessary restriction of freedom of personal expression; others consider such free spirits to be unmannerly and rude, others feel that a single, basic code shared by all makes life simpler and more pleasant by removing many chances for misunderstandings. Since good manners creates good relationships and good relationship creates good business, Therefore in every organization employees should be updated with proper office comportment it has also been observed that communications and relationships are keystones of business and etiquette, both are crucial not only to social acceptance, but also to effective, successful action. Etiquette can vary widely between different cultures and nations, what is excellent etiquette in one society may shock in another, Etiquette evolves within culture. Found below are some varied etiquette based on different background and natinal orientation with examples from NIGERIA, GREAT...
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