Overtime and Job Satisfaction in Hilton Shanghai Hongkiao

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Working overtime and Job satisfaction in

Hilton Shanghai Hongqiao

Name: Yujie Hou
Relation No. 74759
Mentor: Sandy Loup

Internship in Front Desk & Executive Lounge, Hilton Shanghai Hongqiao, China

Stenden University
The Netherlands Bachelor of International Hospitality Management September, 2012

Table of content

Declaration of own work3
Chapter 1. Company Description5
Chapter 2. Project Exploration8
Chapter 3. Literature Review9
3.1 Working overtime9
3.2 People who work overtime12
3.3 The reasons of working long hours12
3.4 Job satisfaction and working overtime13
3.5 Conceptual model.15
3.6 Problem definition16
Chapter 4. Methodology16
4.1 Research design16
4.2 Instrument design17
4.3 Limitations of Research Methods17
4.4 Data Analyze18
Appendix 1.21
Appendix 2.22

Declaration of own work

1. This work is composed by me.

2. This work has not been accepted in any previous application for a degree or diploma, by me or anyone else.

3. The work of which this is a record is done well and truly by me.

4. All verbatim extracts have been distinguished by quotation marks and the sources of my information have been specifically acknowledged.

Date: September 01, 2012

Name: Yujie Hou



In 1993-1994, 23% of females and 27% of males claimed to have worked unpaid overtime (Bell and Hart, 1999).

The Beijing Bureau of Statistics said employed people in China's capital worked for 5.9 days, or 47.2 hours, a week on average (Xinhua News Agency, 2006).

An online survey of 15,000 people from a well-known Chinese job-hunting website shows a shocking figure that over 40% of the respondents worked overtime without paid. An incredible reality from Hong Kong Federation of Trade Unions reported that more than 50% of Hong Kong women who have full-time jobs work overtime at least two hours every day.

Why do Chinese people work overtime become an ordinary phenomenon? How do they feel about working overtime? How do Chinese feel about having to work overtime? Do they feel happy? Can the company get more benefits from employee working overtime? The relationship between overtime working and job satisfaction and how working overtime involves in job satisfaction could be discovered.

On behalf of understanding, measuring and improving job satisfaction is an advantage competitive in hotel management team. Therefore, this project mainly focuses on figuring out how working overtime impacts on job satisfaction, and in order to help managers in Hilton Shanghai Hongqiao to get a better method of measuring working overtime and improving employee satisfaction.

First of all, a company description is given in the report. In this chapter, not only the general knowledge of the company itself will be introduced, but also the figures of staff turn over, salary of employees and a SWOT analysis are given. The following chapter Project Exploration high lighting the purpose of this management project, furthermore, the litterateurs are reviewed in the following chapter, a conceptual map is drawed into detail points, problem statement and research questions are mentioned as well. Last but not least, the chapter of Methodology decribes a method of research method, instrument design, data collecting, data measuring and analysing.

Chapter 1. Company Description

The full name of the company is Shanghai Hongqiao Yuanyi Hilton, which is a joint venture business with Yuanyi Group and Hilton Worldwide. Yuanyi Group is the owner of hardware facilities and real estate, Hilton hotels...
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