Cox’s Container Company (CCC) is going through a phase of reduced profitability due to a number of factors that include, but are not limited to; evolution of the business environment and increased competition, growth in the size of the business with no changes in organisational structure. The current job design/operations seem to be cost inefficient because although revenue is ‘buoyant’, margins are decreasing. An internal change agent, Erica Wilson has been appointed to drive change within an organisation with a culture of employing and promoting ethnic minorities that have served the organisation for a long time.
According to Greiner’s Organisational Growth Model, organisations have ‘life cycles’. In his analysis the first stage of growth in the life cycle is ‘growth through creativity’ which is centred on the entrepreneur and as the business grows results in a ‘crisis of leadership’. It is very possible that CCC is going through such a crisis as the business has grown over the years but up to now little happens’ without’ the ‘knowledge’ of Harold Cox. This could probably lead to sluggish decision making created by a ‘power’ culture at the strategic decision making level of the organisation as Harold Cox continues to hold on to the reins at the top. However the fact that CCC employees enjoy some ‘autonomy’ may suggest that this is not the case at production level. It is possible that as a charismatic leader highly regarded for his good work towards ethnic communities in the society Harold Cox may be focusing on the employees as opposed to efficiently ensuring that there is a balance between happy employees and a productive company. It is perhaps a wise decision at this point for Cox to look to Erica Wilson to resolve this crisis of leadership.
‘Lawrence and Lorsch argue that the level of uncertainty in the environment that a firm... [continues]
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