“It is the formal arrangement of jobs within an organization”
Developing an organization structure manager go through the process called organizational design, that involves decision about six key elements i.e work specialization, departmentalization and formalization etc.
Now we analyze the Citibank’s organizational structure according to these factors.
As work specialization is used to describe the degree to which activities is organization are divided into separate jobs. This means that an entire task is not done by one individual but instead is broken down into jobs by different persons.
In Citibank task are divided into different jobs according to the requirements and work specialization can be seen e.g. in the dealing of debit cards a single person is not involved in the process. There is a CRM (customer relation manager) and a CRO (customer relation officer) while CRM deals with validation of debit cards and CRO deals with the transaction relating debit cards.
The basis by which jobs are grouped together is called departmentalization.
In case of Citibank you can see two major forms of departmentalization i.e. functional and geographical departmentalization.
First of all they have divided into departments according to the functions i.e. dealing with cash, banking operation, sales and receive that they provide for each of the above categories there is a separate department as can be seen in organizational charts .then for the completion of these functions. They never further classified these departments. According to the geographical departmentalization. For that purpose there are regional as well as are managers. This shows that Citibank is highly departmentalized organization however the two type’s i.e. product and process departmentalization is not present.
In Citibank cross functional teams are not made departments works on their own.
Chain Of Command:
In Citibank a... [continues]
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