Sean A. Helm
Management 330 Management for Organizations
Professor Paul Verlasky
May 8, 2013
At the core of every business lie the employees who carry out the everyday task and constantly push production. The employees are the life blood of an organization and single handedly cant make or break the business. As we go through our everyday life we see examples of good employees and bad. There are many different organizations where employees do the bare minimum of what it takes to just get their paycheck, and it really shows. I try at all cost to avoid these places. On the other side of the spectrum you have employees who constantly strive to give their best and do whatever it takes to make the customer happy. When I find business’s like this I don’t mind spending a little bit of extra money on a product because I know if the employee takes pride in their work, the employer probably takes pride in their product. A perfect example of this is the Starbucks organization. Transforming a server, into a Barista.
The Starbucks franchise has done an outstanding job a breaking down a job description and job specification. They go beyond the standard descriptions such as, “serve coffee to customers. Have a smile while you serve customers. Always remember, the customer is always right….etc”, and really take it to a whole new level making it able to transform an everyday server into a barista. If I was in charge of hiring and got to create my own job description and job specification I would make it look like this: Job Description:
As an employee of Starbucks you are going to be single handedly responsible for transforming an everyday cup of coffee into a new cultural experience! We will bring the Ethiopia’s, Columbia’s, Chili’ and Brazil’s to our customers by serving them an amazing cup of coffee. You are going to be responsible for getting them away from their urban jungles and serving them...
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