October 4, 2012
Organizational Structure of Chick-fil-A
One key responsibility of working as a manager is to recognize the best way to organize and run an organization. A manager who can work with and put into motion the structure and plans of a company is very important to the life of the organization. Chief Executive Officer of Chick-fil-A Dan T. Cathy is an example of such a manager and business owner. Chick-fil-A began its journey in 1960 in Hapeville, Ga. Since then the second largest chicken restaurant chain has grown to more than 1,615 locations throughout 39 states (Chick-fil-A, 2011). Although the company refers to themselves as a family-owned business, the organizational structure changed to allow success in the growing food-chain restaurant throughout the years.
There are many factors that go into shaping an organization. As a small, family-owned business starting out was easy because there were not as many stores to account for. As Chick-fil-A began to grow, and other stores began to open, there was a need to have someone in charge of the new store, and the individuals working there. Chick-fil-A hired store managers, also known as store operators to maintain stores in other locations. The store operators sole responsibility is to make decisions about the goals and activities that particular store will pursue. They also specify what task employees will become responsible for when they are on duty. While each store has a private owner , there is a corporate office located in Atlanta, Georgia, that makes company decisions about the direction of the company as a whole. This type of organization places Chick-fil-A into a Functional Organization under a Horizontal Structure....