MGT/230 Management Theory and Practice
June 27, 2012
University of Phoenix - Scott Jarrett
Graybar Electric Company was founded in 1869 by Enos Barton and Elisha Gray who formed Gray & Barton. For the past eighty years Graybar has been one of the largest employee owned companies in North America. Today Graybar is a Fortune 500 corporation. Graybar is headed by a Board of Directors, all of which are all current employees. Most of the directors have worked their way up in the company, some even started in the warehouse. Under the Board of Directors, there is the President, June 1, 2012 Kathleen Mazzarella became the first woman to hold this position. There are vice presidents, district vice presidents, directors of departments; such as financial and sales. Then in each branch there are managers, department supervisors and then the front line workers. Unlike small operations, Graybar does not have any working leaders with broad responsibilities. Each manager has very specified skills and responsibilities, such as sales which are broken down to electrical and communication equipment. All managers from the top level to the frontline all have the same goals to meet. That is to provide the customer with the best product at the best price and also to make a profit for the company. Since Graybar is employee owned this is a key goal for every employee. Unlike a matrix organization most employees at Graybar only answer to one manager. Except in the situation where a direct manager is not available then a department or branch manager should be consulted when any questions or problems arise. Having managers in front line and middle level that are in charge of marketing, finance, and human resources make it possible for the daily operations to run smooth. This makes it possible for the upper level managers to make decisions that are most effective for the success of the company. Each...