The Purpose for this summary is to provide you with the findings of my analysis on Skype’s organizational outputs covering the Organizational, Group and the Individual level. Skype is a new Microsoft Division, which provides low cost fee calls to landlines and mobile phone not registered within Skype, using the Peer to Peer technology and its latest version (18.104.22.168) which has the capability to support nearly any computer operating system including mobile device with the ability to connect to the internet, giving the user the ability to make free Skype-to-Skype calls, Video, Instant Messaging.
Skype’s customers can be broken down into three main groups: Freemium service users, Low cost users, and the Business category, currently with over 40 million concurrent users online, (Malik, O. 9 May 2012). With over 800 employees which consist of: Product Development, Sales and Marketing, Site Operations, Customer Support, with most of the development team at its headquarters in Luxemburg and 44% of the overall employees situated in Tallinn and Tartu, Estonia additionally Microsoft announce in mid April 2012 their intention to add 400 new employees which will spread across five major cities starting with London, and Stockholm along with Palo Alto Prague and Tallinn.
David Nadler’s and Michael Tushman’s congruence Model, explains that organizations are made up of groups and individuals each, responsible for his/her own for outputs in support the overall organization’s strategy, (Nadler,D.A. & Tushman, M.L. 1980). Thus, this model will be useful in my evaluation of how Skype’s outputs at each level interact with each other, while providing you with my determination of the level of congruence among the same.
Organizational Level Outputs
Skype’s provides low cost fee calls to landlines and mobile phone not registered within Skype, using the Peer to Peer technology and its latest...